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9.5

Spot Score

ServiceTitan - Field Service Management Software

ServiceTitan Reviews in April 2025: User Ratings, Pros & Cons

Streamline your field service operations with ease.

4.1

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ServiceTitan offers custom pricing plan

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ServiceTitan Reviews & Ratings

4.1

Very Good

Based on 430 ratings & 334 reviews

Rating Distribution

Excellent

(263)

Very Good

(41)

Good

(9)

Poor

(4)

Terible

(17)

Expert's Review

ServiceTitan shines as a top choice for businesses looking to streamline operations and enhance efficiency. The platform's user-friendly interface and continuous innovation make it a powerful tool for service-based companies. Clients consistently praise the exceptional customer support team for their quick responses and extensive knowledge, with standout ...Read more

ServiceTitan pros and cons

  • Strong emphasis on customer service and client satisfaction, with dedicated and knowledgeable account managers like Alex, Angie, Luke, Victor, Omar, and Sanny.

  • Continuous innovation and software improvement by ServiceTitan, ensuring operational efficiency and user satisfaction.

  • Easy-to-use interface and user-friendly features, as well as robust tools for scheduling, dispatching, and reporting.

  • Valuable training and support provided during onboarding, making the transition smooth and successful for users.

  • The software may have a steep learning curve for new users, especially without proper guidance or training.

  • Limited selection in the Marketplace for additional apps and connectors, potentially restricting the advanced functionalities users can access.

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Showing 81-90 out of 334

JR

Jared R

07/30/23

5 out of 5

"CEO"

What do you like best about ServiceTitan? THE SALES SYSTEM FOR OUR TECHS. THE CALL CENTER NUMBERS FOR BOOKING RATES. What do you dislike about ServiceTitan?

ES

Emily S

07/28/23

5 out of 5

"Love it!!"

What do you like best about ServiceTitan? It has such a wibe capability and you are able to make every system in the company more efficient. While the system isn't fully customizable it allows you to customize the things that are most important.

MM

Mike M

07/27/23

5 out of 5

"The Great Game Changer"

What do you like best about ServiceTitan? The ability to pull realtime reports, track KPI's, marketing and lead source integration, quickbooks integration, and easy to use scheduling and estimating features.

SK

Sharon K

07/27/23

5 out of 5

"This platform is a must for the trades."

What do you like best about ServiceTitan? ServiceTitan make so many jobs more efficient. The KPI's we gather are so important. ST is constantly improving the product and listens to their customers for ideas and also pain points to resolve them quickly.

JS

James S

07/27/23

5 out of 5

"My ST review."

What do you like best about ServiceTitan? Ease of use for technicians and office staff. What do you dislike about ServiceTitan?

BB

Bob B

07/27/23

5 out of 5

"We started ST in Oct 2022 and we love it."

What do you like best about ServiceTitan? For management, the reports are very detailed to what we want to see and track. What do you dislike about ServiceTitan?

BA

Brandon A

07/27/23

5 out of 5

"Simple, Intuitive, Powerful"

What do you like best about ServiceTitan? ServiceTitan has helped us streamline many aspects of our business and increase our efficiency and profitability What do you dislike about ServiceTitan?

AU

Anonymous User

07/26/23

5 out of 5

"Efficient, User Friendly Technology"

What do you like best about ServiceTitan? You can do everything necessary for all jobs in ServiceTitan. No more going back and forth between systems. It is easy to navigate. Training modules are extremely helpful and make hiring new employees easier.

ML

Missi L

07/26/23

5 out of 5

"Forward Thinking"

What do you like best about ServiceTitan? I like how ST stays ahead of technology. The updates are always on point! What do you dislike about ServiceTitan?

LA

Leticia A

07/26/23

5 out of 5

"My experience has been insightful and useful"

What do you like best about ServiceTitan? What I like best about Service Titan is there overall system and support system. I really appreciate the resources they provide to help us use their system properly.