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9.5

Spot Score

ServiceTitan - Field Service Management Software

ServiceTitan Reviews in April 2025: User Ratings, Pros & Cons

Streamline your field service operations with ease.

4.1

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ServiceTitan offers custom pricing plan

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ServiceTitan Reviews & Ratings

4.1

Very Good

Based on 430 ratings & 334 reviews

Rating Distribution

Excellent

(263)

Very Good

(41)

Good

(9)

Poor

(4)

Terible

(17)

Expert's Review

ServiceTitan shines as a top choice for businesses looking to streamline operations and enhance efficiency. The platform's user-friendly interface and continuous innovation make it a powerful tool for service-based companies. Clients consistently praise the exceptional customer support team for their quick responses and extensive knowledge, with standout ...Read more

ServiceTitan pros and cons

  • Strong emphasis on customer service and client satisfaction, with dedicated and knowledgeable account managers like Alex, Angie, Luke, Victor, Omar, and Sanny.

  • Continuous innovation and software improvement by ServiceTitan, ensuring operational efficiency and user satisfaction.

  • Easy-to-use interface and user-friendly features, as well as robust tools for scheduling, dispatching, and reporting.

  • Valuable training and support provided during onboarding, making the transition smooth and successful for users.

  • The software may have a steep learning curve for new users, especially without proper guidance or training.

  • Limited selection in the Marketplace for additional apps and connectors, potentially restricting the advanced functionalities users can access.

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Showing 71-80 out of 334

AU

Anonymous User

08/01/23

5 out of 5

"Revolutionizing Customer Service in Plumbing: How Benjamin Franklin Relies on Service Titan"

What do you like best about ServiceTitan? I love the reporting features, marketing pro, how robust and comprensive the platform is. The CRM is straight forward, easy to use, and thorough at supporting all stages of the company.

LW

Leon W

08/01/23

5 out of 5

"Feature rich software that truly helps your business grow"

What do you like best about ServiceTitan? ServiceTitan streamlines the way we run our company. We love having instant access to performance data that we can pull up at any time and trust that it is accurate.

CV

Courtney V

07/31/23

5 out of 5

"Everything we needed!"

What do you like best about ServiceTitan? Service Titan allows us to work from one software instead of multiple softwares in our service business. The ability to quantify nearly every aspect of the business is extremely important and has been very beneficial for us.

MA

Mary A

07/31/23

5 out of 5

"Great software - Changed the game for home service businesses"

What do you like best about ServiceTitan? Constantly improving the software to make it worker faster and better - Definitely a culture of constand improvement within their entire team.

RB

Rob B

07/31/23

5 out of 5

"Excellent Platform For Service Trade Contractors"

What do you like best about ServiceTitan? Service Titan is easy to use, intuitve and thorough. Since implementing Service Titan in 2018, we have become a more efficient, profitable company becuase of the tracking in all aspects of business that we can do in Service Titan. Having so much company data in one place on an easy to use dashboard is a game changer for us. The mobile app has streamlined technician dispatching and invoicing. The tools the mobile app gives the technicians in the ...

Read more

AU

Anonymous User

07/31/23

5 out of 5

"Garbage in, Garbage out!"

What do you like best about ServiceTitan? What I like most about Service Titan is that at any given time we are able to see the numbers for the day, week, month or YEAR!

HB

Heather B

07/31/23

5 out of 5

"Service Titan is an absolute GAME CHANGER."

What do you like best about ServiceTitan? I have been using Service Titan going on 6 years. I lean new tricks and tools everyday. It is so user friendly and the support staff is top notch! I love this CRM. We have used other platforms and Service Titan has everything all wraped up.

AU

Anonymous User

07/31/23

5 out of 5

"Best CRM Software!"

What do you like best about ServiceTitan? The thing i like best about ST is the ability to see everything all in one platform. What do you dislike about ServiceTitan?

MR

Madison R

07/31/23

5 out of 5

"A system that houses all your needs in one convenient location!"

What do you like best about ServiceTitan? Service Titan has been a game-changer for us here at Fluesbrothers. When I first started, we were using four different systems. Now with ST we house all of those under one roof. It has made the workflow, efficiency, and just overall process for work that much easy. I love the process of having everything I need in one easily accessible place.

AR

Aden R

07/31/23

5 out of 5

"Best CRM software"

What do you like best about ServiceTitan? It's stream lines everything in the business from appointments to scheduling, accounting, payments What do you dislike about ServiceTitan?