9.5
Spot Score
Streamline your field service operations with ease.
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ServiceTitan offers custom pricing plan
ServiceTitan shines as a top choice for businesses looking to streamline operations and enhance efficiency. The platform's user-friendly interface and continuous innovation make it a powerful tool for service-based companies. Clients consistently praise the exceptional customer support team for their quick responses and extensive knowledge, with standout ...Read more
Strong emphasis on customer service and client satisfaction, with dedicated and knowledgeable account managers like Alex, Angie, Luke, Victor, Omar, and Sanny.
Continuous innovation and software improvement by ServiceTitan, ensuring operational efficiency and user satisfaction.
Easy-to-use interface and user-friendly features, as well as robust tools for scheduling, dispatching, and reporting.
Valuable training and support provided during onboarding, making the transition smooth and successful for users.
The software may have a steep learning curve for new users, especially without proper guidance or training.
Limited selection in the Marketplace for additional apps and connectors, potentially restricting the advanced functionalities users can access.
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OL
Owie Lismoras
07/12/24
I commend Angie Sjobeck
I commend Angie Sjobeck, the CSM. She was great!
SS
Scott Stewart
07/12/24
Carl is great to work with
Carl is great to work with, if he does not know the answer he is always quick to get the information needed to solve our problems. If the solution does not exist, he helps get us involved with the right people to share our feedback to help create solutions down the road.
CN
Chris Nerthling
07/01/24
Ashley has always been very responsive…
Ashley has always been very responsive and has a wide scope of knowledge that allows us to get answrs quickly. For items outside her skill set she's quick to get another team member on board to help us out.
CN
Chris Nerthling
07/01/24
Ashley has always been very responsive…
Ashley has always been very responsive and has a wide scope of knowledge that allows us to get answrs quickly. For items outside her skill set she's quick to get another team member on board to help us out.
MM
Melissa Madero
06/26/24
Exceptional Experience
It's been an exceptional experience. The platform is robust, user-friendly, and has significantly streamlined our operations. One of the standout aspects of my experience with ServiceTitan has been working with Carl Bailey, our CSM. Carl has been nothing short of phenomenal. His deep understanding of the platform and its capabilities, combined with his commitment to customer success, has made our journey with ServiceTitan smooth and productive. Carl is always available to answer any ...
Read more
MM
Melissa Madero
06/26/24
Exceptional Experience
It's been an exceptional experience. The platform is robust, user-friendly, and has significantly streamlined our operations. One of the standout aspects of my experience with ServiceTitan has been working with Carl Bailey, our CSM. Carl has been nothing short of phenomenal. His deep understanding of the platform and its capabilities, combined with his commitment to customer success, has made our journey with ServiceTitan smooth and productive. Carl is always available to answer any ...
Read more
JL
Juan Lopez Sr
06/07/24
The best Success Manager ever!
My success manager has been extremely responsive(Shilpa Polyard) and even though we have had a few bumps in the road, she has taken every step with us!
JL
Juan Lopez Sr
06/07/24
The best Success Manager ever!
My success manager has been extremely responsive(Shilpa Polyard) and even though we have had a few bumps in the road, she has taken every step with us!
N
Nicole
06/06/24
The onboarding process was phenominal
The onboarding process was phenominal! Getting started migrating to ST from a long standing CRM seemed daunting. The way that the process was broken down into smaller tasks/goals really sets the user up for success. The online start up meetings were a fantastic way to stay on track. The help those meetings provided was priceless. Everytime I have encounted a problem, I was able to get it resolved within 24 hours using their numerous support options. Everyone has been thoroughly a dream to ...
Read more
N
Nicole
06/06/24
The onboarding process was phenominal
The onboarding process was phenominal! Getting started migrating to ST from a long standing CRM seemed daunting. The way that the process was broken down into smaller tasks/goals really sets the user up for success. The online start up meetings were a fantastic way to stay on track. The help those meetings provided was priceless. Everytime I have encounted a problem, I was able to get it resolved within 24 hours using their numerous support options. Everyone has been thoroughly a dream to ...
Read more
