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9.5

Spot Score

ServiceTitan - Field Service Management Software

ServiceTitan Reviews in April 2025: User Ratings, Pros & Cons

Streamline your field service operations with ease.

4.1

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ServiceTitan offers custom pricing plan

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ServiceTitan Reviews & Ratings

4.1

Very Good

Based on 430 ratings & 334 reviews

Rating Distribution

Excellent

(263)

Very Good

(41)

Good

(9)

Poor

(4)

Terible

(17)

Expert's Review

ServiceTitan shines as a top choice for businesses looking to streamline operations and enhance efficiency. The platform's user-friendly interface and continuous innovation make it a powerful tool for service-based companies. Clients consistently praise the exceptional customer support team for their quick responses and extensive knowledge, with standout ...Read more

ServiceTitan pros and cons

  • Strong emphasis on customer service and client satisfaction, with dedicated and knowledgeable account managers like Alex, Angie, Luke, Victor, Omar, and Sanny.

  • Continuous innovation and software improvement by ServiceTitan, ensuring operational efficiency and user satisfaction.

  • Easy-to-use interface and user-friendly features, as well as robust tools for scheduling, dispatching, and reporting.

  • Valuable training and support provided during onboarding, making the transition smooth and successful for users.

  • The software may have a steep learning curve for new users, especially without proper guidance or training.

  • Limited selection in the Marketplace for additional apps and connectors, potentially restricting the advanced functionalities users can access.

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Showing 141-150 out of 334

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Alex Dukhin

01/23/23

5 out of 5

The best software for home services.

The onboarding and post live support is fantastic. They are always updating the product based on user feedback. The best software for the home services industry that is available.

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Alex Dukhin

01/23/23

5 out of 5

The best software for home services.

The onboarding and post live support is fantastic. They are always updating the product based on user feedback. The best software for the home services industry that is available.

AU

Anonymous User

01/20/23

5 out of 5

"User Friendly"

What do you like best about ServiceTitan? More user friendly than other PoS -- good invoicing, work orders, etc What do you dislike about ServiceTitan?

AU

Anonymous User

01/20/23

5 out of 5

"User Friendly"

What do you like best about ServiceTitan? More user friendly than other PoS -- good invoicing, work orders, etc What do you dislike about ServiceTitan?

KS

Katy S

01/17/23

5 out of 5

"I have not personally used ST with NMI but it is a feature that we sell and have heard great things"

What do you like best about ServiceTitan? That it provides a solution for a niche market and furthers our effective solutions to sell to our merchants. What do you dislike about ServiceTitan?

KS

Katy S

01/17/23

5 out of 5

"I have not personally used ST with NMI but it is a feature that we sell and have heard great things"

What do you like best about ServiceTitan? That it provides a solution for a niche market and furthers our effective solutions to sell to our merchants. What do you dislike about ServiceTitan?

A

Asif

10/03/22

5 out of 5

Great System for HVAC trade

Great System for HVAC trade, dependable, robust, customizable, catering to your needs, and Friendly & Knowledgeable after-sales Account/Success Manager including Support Techs.

A

Asif

10/03/22

5 out of 5

Great System for HVAC trade

Great System for HVAC trade, dependable, robust, customizable, catering to your needs, and Friendly & Knowledgeable after-sales Account/Success Manager including Support Techs.

MS

Myles S

09/08/22

5 out of 5

"Best in class for home service companies"

What do you like best about ServiceTitan? We have grown and are more profitable since we started using this software What do you dislike about ServiceTitan?

MS

Myles S

09/08/22

5 out of 5

"Best in class for home service companies"

What do you like best about ServiceTitan? We have grown and are more profitable since we started using this software What do you dislike about ServiceTitan?