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9.5

Spot Score

ServiceTitan - Field Service Management Software

ServiceTitan Reviews in April 2025: User Ratings, Pros & Cons

Streamline your field service operations with ease.

4.1

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ServiceTitan offers custom pricing plan

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ServiceTitan Reviews & Ratings

4.1

Very Good

Based on 430 ratings & 334 reviews

Rating Distribution

Excellent

(263)

Very Good

(41)

Good

(9)

Poor

(4)

Terible

(17)

Expert's Review

ServiceTitan shines as a top choice for businesses looking to streamline operations and enhance efficiency. The platform's user-friendly interface and continuous innovation make it a powerful tool for service-based companies. Clients consistently praise the exceptional customer support team for their quick responses and extensive knowledge, with standout ...Read more

ServiceTitan pros and cons

  • Strong emphasis on customer service and client satisfaction, with dedicated and knowledgeable account managers like Alex, Angie, Luke, Victor, Omar, and Sanny.

  • Continuous innovation and software improvement by ServiceTitan, ensuring operational efficiency and user satisfaction.

  • Easy-to-use interface and user-friendly features, as well as robust tools for scheduling, dispatching, and reporting.

  • Valuable training and support provided during onboarding, making the transition smooth and successful for users.

  • The software may have a steep learning curve for new users, especially without proper guidance or training.

  • Limited selection in the Marketplace for additional apps and connectors, potentially restricting the advanced functionalities users can access.

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Showing 101-110 out of 334

KD

Kathy D

07/06/23

5 out of 5

"Service Titan Review"

What do you like best about ServiceTitan? What is mosy helpful about using Service Titan is the ability to have all your business needs in one spot, the drip campaigns really capture that unsold revenue and the platform is super easy to use. I also enjoy the marketing overview aspect to track my campaigns' performance.

GW

Gary W

07/05/23

5 out of 5

"Best home service business software hands down"

What do you like best about ServiceTitan? ST allows me to run my business all in one place, collecting pictures, forms, invoices, equipment info, service agreements, and MORE. On top of that it's all in ONE PLACE. No more searching and searching for that call recording in a sea of thousands of calls!

AU

Anonymous User

07/05/23

5 out of 5

"Your premiere partner!"

What do you like best about ServiceTitan? ST is a great asset to have to keep your company organized and advance it to the next level! What do you dislike about ServiceTitan?

BB

Brandi B

07/05/23

5 out of 5

"Best CRM on the market for the trades!"

What do you like best about ServiceTitan? Service Titan is the best CRM on the market for trades. The KPI tracking and reports you can run are unbeatable. What do you dislike about ServiceTitan?

AU

Anonymous User

07/05/23

5 out of 5

"Revenue at your Fingertips!"

What do you like best about ServiceTitan? What is most helpful for me is the ability to pull revenue and the ease of comparing it year-over-year, year-to-date, monthly, etc.

MZ

Mike Z

07/05/23

5 out of 5

"Admin Support to bring value to our customers"

What do you like best about ServiceTitan? The best all-included software solution for my clients. Even though all businesses run similarly ServiceTitans functionality allow me to support my client dynamically. From basic operations of accounting and operations management to value added customer communications and marketing ServiceTitan is the one software needed.

SP

Sheena P

07/05/23

5 out of 5

"Game-changing software for the trades!"

What do you like best about ServiceTitan? ServiceTitan is a game-changing software for businesses in the home service industry. It provides a comprehensive suite of tools and features designed to streamline and optimize your business operations, leading to increased productivity, profitability, and customer satisfaction.

KC

Kendall Cooper

07/04/23

5 out of 5

They have a full innovative product…

They have a full innovative product that comes thru every time. As with anything there is always issues but if you work with them they have always come thru with solutions that work. I shopped them out when prices went up and no one else offers everything they do. I would have had to buy multiple software's to do what Service Titan does for me today. I am very happy with the product. It is innovative, easy to use, convenient for the customer and support has been great.

RT

Randi Thompson

06/29/23

5 out of 5

Worth Every Penny!!

Moving to Service Titian was the best decision our company has made! We have been live for 2 years and seen significant growth, increased efficacy & accountability across our entire company thanks to this software! Onboarding was grueling but we were warned that it was going to be a lot of work and we would get as much out of it as we put in, our Onboarding Specialist Erin was AMAZING and our Success Manage Victor is AWESOME! It is worth every penny we pay for it!!

KC

Keri Chorazewitz

06/29/23

5 out of 5

Thankful for the Titan personal support

I have done several reviews of the team members I have worked with - all great! The product? Also great. I underestimated how much learning as well as trial and error would be involved in terms of actual implementation. Several of us did trainings together and while the training felt comprehensive at the time, actually using the product - dashboards, reports, etc. has been overwhelming from a leadership perspective. I am forever grateful for Ashley for almost literally holding my hand and ...

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