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9.5

Spot Score

ServiceTitan - Field Service Management Software

ServiceTitan Reviews in April 2025: User Ratings, Pros & Cons

Streamline your field service operations with ease.

4.1

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ServiceTitan offers custom pricing plan

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ServiceTitan Reviews & Ratings

4.1

Very Good

Based on 430 ratings & 334 reviews

Rating Distribution

Excellent

(263)

Very Good

(41)

Good

(9)

Poor

(4)

Terible

(17)

Expert's Review

ServiceTitan shines as a top choice for businesses looking to streamline operations and enhance efficiency. The platform's user-friendly interface and continuous innovation make it a powerful tool for service-based companies. Clients consistently praise the exceptional customer support team for their quick responses and extensive knowledge, with standout ...Read more

ServiceTitan pros and cons

  • Strong emphasis on customer service and client satisfaction, with dedicated and knowledgeable account managers like Alex, Angie, Luke, Victor, Omar, and Sanny.

  • Continuous innovation and software improvement by ServiceTitan, ensuring operational efficiency and user satisfaction.

  • Easy-to-use interface and user-friendly features, as well as robust tools for scheduling, dispatching, and reporting.

  • Valuable training and support provided during onboarding, making the transition smooth and successful for users.

  • The software may have a steep learning curve for new users, especially without proper guidance or training.

  • Limited selection in the Marketplace for additional apps and connectors, potentially restricting the advanced functionalities users can access.

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Showing 91-100 out of 334

TA

Tundra A

07/26/23

5 out of 5

"We love service titan! Very efficient."

What do you like best about ServiceTitan? Responsive help line if you need help, effiecient and easy to use once you learn the ins and outs. They are constantly making improvements to the site also, which I love.

JS

Jerod S

07/26/23

5 out of 5

"Great CRM Software"

What do you like best about ServiceTitan? Ease of use and features. They are on the cutting edge of this industry What do you dislike about ServiceTitan?

JC

Jana C

07/26/23

5 out of 5

"Business Systems Anaylyst"

What do you like best about ServiceTitan? It is perfectly tailored to the home services industry. What do you dislike about ServiceTitan?

NC

Nick C

07/26/23

5 out of 5

"ServiceTitan Helps Us In Every Area of Business"

What do you like best about ServiceTitan? ServiceTitan is one of the biggest reasons our business functions as well as it does. The platform helps us in every aspect - from customer data, dispatching efficiently, creating proposals, tracking performance, marketing, and more. What's better - ServiceTitan is always taking customer feedback and actively working to improve. We wouldn't be the company we are without this great platform.

AU

Anonymous User

07/26/23

5 out of 5

"Great product that keeps improving!!"

What do you like best about ServiceTitan? The ease of use. It's a very intuitive progam. What do you dislike about ServiceTitan?

AU

Anonymous User

07/26/23

5 out of 5

"Service Titan hits the mark"

What do you like best about ServiceTitan? Service Titan has so many pros. It handles memberships well, we can see our revenues in real time, all the tech details are so important! Make sure you take the time to set up everything well - they will help you!

BV

Brian V

07/26/23

5 out of 5

"Elevating our Data Experience"

What do you like best about ServiceTitan? The simple main screen allows anyone in the organization to see performance, but also want to dig into the details of how and why. Service Titan is user friendly to the beginner and allows for a lot of optemization and ability to customize the way we run our business. It has been an integral part of our success, and the hub for how we make decisions to continue to take care of our team members and customers.

ES

Eddie S

07/26/23

5 out of 5

"One Stop Shop!"

What do you like best about ServiceTitan? It's a solid piece of software taking the math out of running a service company! Job details are incredible and when used right, we can keep a solid customer database right at our finger tips.

MM

Mike M

07/09/23

5 out of 5

"Life Changing Software"

What do you like best about ServiceTitan? The flexibility to have the data I need to help growth and quality improvements for our members. The opportunity to have a voice about what improvements are needed. Transparency into what is happening in a business

MM

Moroni M

07/08/23

5 out of 5

"Best Home Services CRM platform in the Industry!"

What do you like best about ServiceTitan? The sheer number of features and automatetions available for use. Pricebook features are awesome! What do you dislike about ServiceTitan?