ServiceTitan Reviews in February 2025: User Ratings, Pros & Cons

Alex Johnson pretty much defines success manager excellence!

Alex is our go-to guy when we have any issues. Plus he's proactive in pushing us to do things to improve our operations, and therefore our EBITDA. Plus he knows ST inside and out. Plus he's a super nice guy. That adds up to a powerful combination!

Our Strategic Manager

Our Strategic Manager, Alex J. is absolutely AMAZIING! He is always accommodating with any of our requests or any future anticipated needs. If we have any type of issue, he is always swift to respond and work diligently until the issue is resolved, regardless of what that may be or who he needs to involve within the ServiceTitan hierarchy. As we are currently growing at a tremendous rate with a quickness, we can always count on Alex J. for all of our needs whether current or ...

The innovation and wanting to get…

The innovation and wanting to get things right make Service Titan head and shoulders above the competition. Also the CSM we have has been a gamechanger and made using the software much easier than it could be.

Angie was great

Angie was great. Very detailed, helpful, and informative!

Great Software!!

The software is very user friendly and robust. ServiceTitan has continuously worked to improve the software since I have been using it starting in 2018. Each update makes it better and better. Our CSM support is also great!

Overall

Overall, though Service Titan is a great company, it's the people we deal with directly that make the difference. Luke A is a pleasure to work with and is extremely knowledgeable of the product and how to best manage the system to fit our needs!

Always great to work with TJ and ST

Date of experience: November 20, 2024

Great Customer Service!

Date of experience: November 18, 2024

Victor Lohr and Omar Elauri are standout professionals

Victor Lohr is a standout professional whose commitment to client satisfaction and teamwork is unmatched. He brings a wealth of knowledge to every project, always ensuring that clients receive the best solutions tailored to their unique needs. Victor’s availability and responsiveness are truly impressive—he’s always ready to answer questions, provide guidance, and go the extra mile. His dedication to quality and collaboration makes working with him an absolute pleasure and adds immense ...

This Will Be the Last Software You Choose

Choosing ServiceTitan has been one of the most impactful decisions I have made for my business. They are constantly innovating and making their software better for their users.