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ServicePRO - Service Desk Software

ServicePRO Reviews in April 2025: User Ratings, Pros & Cons

Efficiently manage your field service operations.

3.9

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Starts from $22/User/Month

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ServicePRO Reviews & Ratings

3.9

Very Good

Based on 27 ratings & 11 reviews

Rating Distribution

Excellent

(2)

Very Good

(5)

Good

(2)

Poor

(1)

Terible

(1)

Expert's Review

ServicePRO presents a comprehensive solution for scheduling and dispatching customer support personnel, streamlining the process of managing service requests efficiently. Users appreciate the platform's user-friendly interface, making it easy for both administrators and end-users to navigate. The system's ability to centralize all requests in one place, utilizing ...Read more

ServicePRO pros and cons

  • Easy to use interface, making it accessible for both new users and administrators.

  • Allows for customization to specific ticket types and tasks, with satisfactory reports.

  • Centralizes all information in one place, enhancing workflow efficiency and communication.

  • Supports cloud platform, facilitating scalability and flexibility in operations.

  • Initial implementation and setup can be confusing and challenging for users, leading to inefficiencies initially.

  • Performance issues encountered when adding features, impacting overall system functionality.

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Showing 11-11 out of 11

JC

Jonathan C

11/07/14

4 out of 5

"ServicePro Helps Us Meet our Help Desk and Member Needs"

What do you like best about ServicePRO? Service Pro is completely web-based with no desktop client needed. It is responsive and presents a nice interface for both our 50 technicians and our end-users when handling work orders, purchase requests and change management requests.