ServiceNow Customer Service Management Reviews in May 2025: User Ratings, Pros & Cons

"Customer Serice Management like a rock"

What do you like best about ServiceNow Customer Service Management? Servicenow is by far the best and most comprehensive system for your business. Customer Service Management is easy to use and stands out of the box like a rock. With low-code you create beautiful portals and modify options. It is very easy to use. What do you dislike about ServiceNow Customer Service Management? A basic training is required to get started as an admin or developer though. Loading of screens is sometimes a ...

"Extra Edge to your Integration with CSM capabilities"

What do you like best about ServiceNow Customer Service Management? Predictive Intelligence and machine learning capability help to excel on the customer loyalty index. Provides a wider range to predict outcomes and help customers grow and achieve better results. It's very user-friendly and easy to integrate. What do you dislike about ServiceNow Customer Service Management? There may be a scope to improve Licensing model. What problems is ServiceNow Customer Service Management solving and ...

"Best Tool To manage the project productivity and tickets"

What do you like best about ServiceNow Customer Service Management? ServiceNow is the best tool to manage all IT Projects' work and issues, daily work, plan an activity with change management within SLA. Its quite easy tool and provide lots of good feature like to add the attachment in the tickets and change. This tool being used in my 18 plus projects to manage the incident, change management, and problem management. What do you dislike about ServiceNow Customer Service Management? Some ...

"Good tool of workflow automation"

What do you like best about ServiceNow Customer Service Management? I like the way I can automate the workflow for our company What do you dislike about ServiceNow Customer Service Management? I have been using it for a little time and must say I must have known about ITSM before using it. What problems is ServiceNow Customer Service Management solving and how is that benefiting you? -Save time -Automate the workflows -Secure (I can trust on it)

"ServiceNow CSM Review"

What do you like best about ServiceNow Customer Service Management? I have used ITSM, it is one of the best solutions to track the tasks that can increase productivity. What do you dislike about ServiceNow Customer Service Management? Not much dificulties but some time I am had faced the glitches. It is little bit hard to understand the workflow. What problems is ServiceNow Customer Service Management solving and how is that benefiting you? ITSM help me to track the work proses and help me ...

"Progression to a modern support model!"

What do you like best about ServiceNow Customer Service Management? ServiceNow CSM enables businesses to deliver both high quality support both internally and externally without a fixed focus on pure IT Support. The product extends to enabling a silo'd business to workflow their inter-department business operating model and digitising it into a task-based process with clear visibility, actions, and deliverables. What do you dislike about ServiceNow Customer Service Management? CSM requires ...

"Great framework"

What do you like best about ServiceNow Customer Service Management? I like the framework with lots of built-in modules. For example, email, logging, REST integration, reporting, Angular support etc. What do you dislike about ServiceNow Customer Service Management? Sometimes customization is difficult as it solely depends on ServiceNow's extendibility. That is to say that, if we need to change some functionality and if ServiceNow doesn't allow then it's hard to hack around it. Further, every ...

"Support for ServiceNow"

What do you like best about ServiceNow Customer Service Management? How easy it is to contact support. The vvarious support pages What do you dislike about ServiceNow Customer Service Management? We cant speak to real person on the phone What problems is ServiceNow Customer Service Management solving and how is that benefiting you? Problems with ITOM Health and Mid servers

"ServiceNow CSM Review"

What do you like best about ServiceNow Customer Service Management? I have used ITSM, it is one of the best solutions to track the tasks that can increase productivity. What do you dislike about ServiceNow Customer Service Management? Not much dificulties but some time I am had faced the glitches. It is little bit hard to understand the workflow. What problems is ServiceNow Customer Service Management solving and how is that benefiting you? ITSM help me to track the work proses and help me ...

"Support for ServiceNow"

What do you like best about ServiceNow Customer Service Management? How easy it is to contact support. The vvarious support pages What do you dislike about ServiceNow Customer Service Management? We cant speak to real person on the phone What problems is ServiceNow Customer Service Management solving and how is that benefiting you? Problems with ITOM Health and Mid servers