ServiceNow Customer Service Management Reviews in April 2025: User Ratings, Pros & Cons

"Servicenow customer management multipurpose tool"

What do you like best about ServiceNow Customer Service Management? Servicenow customer service management tool is best used when it comes to improvement in overall business needs and in case of any tool integration according to business requirements. What do you dislike about ServiceNow Customer Service Management? Nothing to dislike about the product as it's continuously improving on its performance and overall product efficiency. What problems is ServiceNow Customer Service Management ...

"ServiceNow - Easiest Tool"

What do you like best about ServiceNow Customer Service Management? This platform makes us easier to report, which enables both operational and strategic insights. This has made us very easy to allow the enterprise to comprehensive service management with practical tracking ability. What do you dislike about ServiceNow Customer Service Management? The only thing is that we cannot change according to our needs like it takes much longer to implement. What problems is ServiceNow Customer ...

"Highly recommend for someone in search of service automation and ticketing platfom"

What do you like best about ServiceNow Customer Service Management? Here's what I like the most - - High Priority Customer Support - UI and UX of the platform - AI Chatbot to resolve the issues - Easy to use for analytics - Less coding development needed What do you dislike about ServiceNow Customer Service Management? The only improvement is if they can refine the workflow setup and make it more flexible in terms of triggers being used while setting up the workflow, then that would be ...

"Extremely flexible and one stop shop for customer management"

What do you like best about ServiceNow Customer Service Management? Users find it simple to use and customize. When new employees enter the company, they have access to apps and may do day-to-day tasks with tickets, requests, issues, problems, and modifications. This is a vital necessity because it also includes built-in reporting features. Numerous programs and apps may use its backend and API, boosting the capacity to create aesthetically appealing reports. Administrators, developers, and ...

"ServiceNow is a remarkable software"

What do you like best about ServiceNow Customer Service Management? I think the central part I love is the ability to configure Service Now layouts, lists, and screen elements to suit your personal needs. Would you like this item to appear on your dashboard on your homepage? No problem! Should you create your own template to avoid giving the same answer each time? Of course, you can! Lots of layouts and pages that I like the most. What do you dislike about ServiceNow Customer Service ...

"Great software for customer support team"

What do you like best about ServiceNow Customer Service Management? Great software for easy and fast resolution of customer queries and managing them What do you dislike about ServiceNow Customer Service Management? None so far. The experience is great and has helped us reduce time to solve customer queries and increase customer satisfaction. What problems is ServiceNow Customer Service Management solving and how is that benefiting you? Has helped us in easily maintain customer ...

"One of the best tool for customer support."

What do you like best about ServiceNow Customer Service Management? ServiceNow is straightforward and easy to customize. You can customize your dashboard with all the details you want to see daily, and it helps prioritize incidents according to severity. What do you dislike about ServiceNow Customer Service Management? ServiceNow's ease of customization may also be its Achilles' heel. If not handled correctly or modified too much, it won't take long to make the job upgrade path ...

"Dream workflows"

What do you like best about ServiceNow Customer Service Management? Saves lots of time which in turn saves lots of money What do you dislike about ServiceNow Customer Service Management? Nothing comes to mind that is negative about the service. What problems is ServiceNow Customer Service Management solving and how is that benefiting you? Keeps the enterprise connected and helps us work more efficiently

"Best tool in the market"

What do you like best about ServiceNow Customer Service Management? It proVides you the options and workflows that are needed for the job. Customer surveys is the best What do you dislike about ServiceNow Customer Service Management? The UI isn't that friendly and dark modes is a miss What problems is ServiceNow Customer Service Management solving and how is that benefiting you? Service management tool that beats all its competitors

"Great product for good customer relations"

What do you like best about ServiceNow Customer Service Management? Holistic offering to solve customer issues with higher efficiency and shorter turnaround time. Provides real-time insights about customer issues and offers great tools for organizations to solve queries effectively. What do you dislike about ServiceNow Customer Service Management? The central dashboard shows all the significant features; hence sometimes, this creates confusion in the customer handling team. To solve this ...