ServiceNow Customer Service Management Reviews in April 2025: User Ratings, Pros & Cons

"Service Now does the job and it does it good!"

What do you like best about ServiceNow Customer Service Management? Advanced capabilities to view SLA's, and other indicators to check the health of service levels and performance via a very intuitive dashboard. Ability to track the customer interactions end to end so that you know if some customer is not telling you the truth or doing fraud. Automation that is easy to configure and useful if you have a large team. What do you dislike about ServiceNow Customer Service Management? Very high ...

"Very user friendly and easy to access application"

What do you like best about ServiceNow Customer Service Management? Service now is a great platform to perform our everyday work duties and meet SLA's of our assigned tasks. It is very user-friendly. It is an excellent overall tool What do you dislike about ServiceNow Customer Service Management? Sometimes it gets slowdown and throughout from the current page to another What problems is ServiceNow Customer Service Management solving and how is that benefiting you? in telecom billing it is ...

"My experience"

What do you like best about ServiceNow Customer Service Management? I have used your crm; sometimes there data hygiene issues but your support team always helped me if I got stuck. What do you dislike about ServiceNow Customer Service Management? Your customer support don.' t handle the sistuation patiently. What problems is ServiceNow Customer Service Management solving and how is that benefiting you? It is helping me to keep my data systematically, and i can use it according to my requirement.

"My experience"

What do you like best about ServiceNow Customer Service Management? I have used your crm; sometimes there data hygiene issues but your support team always helped me if I got stuck. What do you dislike about ServiceNow Customer Service Management? Your customer support don.' t handle the sistuation patiently. What problems is ServiceNow Customer Service Management solving and how is that benefiting you? It is helping me to keep my data systematically, and i can use it according to my requirement.

"My overall experience"

What do you like best about ServiceNow Customer Service Management? I like the overall appearance of the CRM, things look clear and very understandable while using the software. I like the overall colour combination used for theme. What do you dislike about ServiceNow Customer Service Management? I do not like the lags that I get sometimes, specially while playing with big data. Things get bit slow while dealing with big data Otherise overall the experience is good. What problems is ...

"My overall experience"

What do you like best about ServiceNow Customer Service Management? I like the overall appearance of the CRM, things look clear and very understandable while using the software. I like the overall colour combination used for theme. What do you dislike about ServiceNow Customer Service Management? I do not like the lags that I get sometimes, specially while playing with big data. Things get bit slow while dealing with big data Otherise overall the experience is good. What problems is ...

"Great Software for handling customer queries"

What do you like best about ServiceNow Customer Service Management? ServiceNow Customer Management is a great software for handling customer queries and transferring tickets to different person in different departments it allows to handle the queries in the best way possible. What do you dislike about ServiceNow Customer Service Management? Till date the solution is fulfilling everything that we require and the support on the service is great and effortless as such tere is nothing to be ...

"Great Software for handling customer queries"

What do you like best about ServiceNow Customer Service Management? ServiceNow Customer Management is a great software for handling customer queries and transferring tickets to different person in different departments it allows to handle the queries in the best way possible. What do you dislike about ServiceNow Customer Service Management? Till date the solution is fulfilling everything that we require and the support on the service is great and effortless as such tere is nothing to be ...

"SNOW is a friendly tool for both user and support executive. Easy to handle, understand and resolve"

What do you like best about ServiceNow Customer Service Management? SNOW is a friendly tool for both users and support executives. Easy to handle, understand and track the progress of queries. Comparing to the other tools available, SNOW is the best. What do you dislike about ServiceNow Customer Service Management? The report generation is a bit tricky. The layout setting needs to be a bit more user friendly. Instead of setting the layout with IF's and AND's enable some filters will ...

"Servicenow customer management multipurpose tool"

What do you like best about ServiceNow Customer Service Management? Servicenow customer service management tool is best used when it comes to improvement in overall business needs and in case of any tool integration according to business requirements. What do you dislike about ServiceNow Customer Service Management? Nothing to dislike about the product as it's continuously improving on its performance and overall product efficiency. What problems is ServiceNow Customer Service Management ...