ServiceNow Customer Service Management Reviews in March 2025: User Ratings, Pros & Cons

"ServiceNow: Makes Life Easy"

What do you like best about ServiceNow Customer Service Management? The CRM platform helps to manage and build a healthy and profitable relationship between customer and client as it helps in managing the digital workflow among the clients. What do you dislike about ServiceNow Customer Service Management? Sometimes there were some unnecessary customisation with impact the service and relationship among the clients and too many integrations will have a impact on stakeholders. What problems ...

"ServiceNow: Makes Life Easy"

What do you like best about ServiceNow Customer Service Management? The CRM platform helps to manage and build a healthy and profitable relationship between customer and client as it helps in managing the digital workflow among the clients. What do you dislike about ServiceNow Customer Service Management? Sometimes there were some unnecessary customisation with impact the service and relationship among the clients and too many integrations will have a impact on stakeholders. What problems ...

"Customer service management"

What do you like best about ServiceNow Customer Service Management? ServiceNow enhances productivity using integration and customisation. We can also automate and reduce the repetitive tasks. What do you dislike about ServiceNow Customer Service Management? No activity tracking New customers may feel overwhelmed with the overall customisation What problems is ServiceNow Customer Service Management solving and how is that benefiting you? ServiceNow customisation helps customers to ...

"Customer service management"

What do you like best about ServiceNow Customer Service Management? ServiceNow enhances productivity using integration and customisation. We can also automate and reduce the repetitive tasks. What do you dislike about ServiceNow Customer Service Management? No activity tracking New customers may feel overwhelmed with the overall customisation What problems is ServiceNow Customer Service Management solving and how is that benefiting you? ServiceNow customisation helps customers to ...

"Best and Efficient Customer Management Tool"

What do you like best about ServiceNow Customer Service Management? It is easy for the user to use and configure. When new employees join the organization, they can easily use the apps and tickets, requests, issues, problems and revisions to do daily responsibilities. The best part is its APIs available for multiple programms, increasing the ability to produce visually appealing reports. What do you dislike about ServiceNow Customer Service Management? It is always challenging to create ...

"Best and Efficient Customer Management Tool"

What do you like best about ServiceNow Customer Service Management? It is easy for the user to use and configure. When new employees join the organization, they can easily use the apps and tickets, requests, issues, problems and revisions to do daily responsibilities. The best part is its APIs available for multiple programms, increasing the ability to produce visually appealing reports. What do you dislike about ServiceNow Customer Service Management? It is always challenging to create ...

"Everything you need"

What do you like best about ServiceNow Customer Service Management? Servicenow Customer Service Management helps us to manage the customer interactions in the best way possible with everything related to communication from starting of communication to resolution, this helps to handle the enquiry of each and every customer without any irregularity and making the reports transparent. What do you dislike about ServiceNow Customer Service Management? They should work on the presentation part ...

"Best ticket/incident management tool"

What do you like best about ServiceNow Customer Service Management? Smooth interface and easy to understand. What do you dislike about ServiceNow Customer Service Management? All is perfect. UI design could have been improved. What problems is ServiceNow Customer Service Management solving and how is that benefiting you? It's easy to track, manage prod and non prod issue. User easily access incident and can work on it

"Easy to handling"

What do you like best about ServiceNow Customer Service Management? Its easy to handle also using remotely work and ticketing tools. What do you dislike about ServiceNow Customer Service Management? It's working effectively but some time not realized the solution and information systems, Using some effective tools and ticketing system can be improved better. What problems is ServiceNow Customer Service Management solving and how is that benefiting you? Using some effective tools and ...

"Its easy to raise ticket, change request ,easily sync with outlook and cloud"

What do you like best about ServiceNow Customer Service Management? it is very user friendly, easy to understand all the tabs and component,overall its amazing tool to manage ticketing queue What do you dislike about ServiceNow Customer Service Management? nothing , nowadays most of the companies are using service now tool to access their ticket and run the business smoothly What problems is ServiceNow Customer Service Management solving and how is that benefiting you? we can pullup and you ...