ServiceNow Customer Service Management Reviews in March 2025: User Ratings, Pros & Cons

"Service now is the tool you look for solving and managing the incidents and customer or user issues"

What do you like best about ServiceNow Customer Service Management? Service now is the tool you look for solving and managing the incidents and customer or user issues and queue it properly. What do you dislike about ServiceNow Customer Service Management? It is a very nice tool that solves the purpose and I don't see anything which I don't like about it What problems is ServiceNow Customer Service Management solving and how is that benefiting you? Service now is the tool you look for ...

"ServiceNow Customer Service management"

What do you like best about ServiceNow Customer Service Management? Very Use application in Servicenow for Customer Service Desk maintaining every thing one record What do you dislike about ServiceNow Customer Service Management? Few workspace configurations or limitations What problems is ServiceNow Customer Service Management solving and how is that benefiting you? Customer Support or service desk team resolving the tickets on time

"The remarkable thing is ease of use"

What do you like best about ServiceNow Now Platform? I feel this isn't something too complex or something out of the box. The best thing about servicenow is the ease of use. I connect to my customers flawlessly and it almost never goes down. It just serves its purpose very well. What do you dislike about ServiceNow Now Platform? I feel if the AI tools could improve faster, it would be very helpful. We are already using them to formulate answers and respond better but it just lacks common ...

"Efficient and Effective"

What do you like best about ServiceNow Customer Service Management? ServiceNow offers a comprehensive and integrated platform for managing customer service operations. It brings together various functionalities, such as case management, knowledge management, and self-service portals, all within a single system. This unified approach enhances efficiency and simplifies the customer service workflow. What do you dislike about ServiceNow Customer Service Management? ServiceNow's robust ...

"Now Platform - ServiceNow"

What do you like best about ServiceNow Now Platform? 1. It builds a strong connection between employees and their customers. 2. It provides them with a no-code environment. 3. The portal is quick and easy to use 4. It is embedded with the power of AI What do you dislike about ServiceNow Now Platform? There is nothing to dislike about the Now Platform. I eagerly await its new innovative and unique features in the subsequent releases. What problems is ServiceNow Now Platform solving and how ...

"ServiceNow - Customer Service Management(CSM)"

What do you like best about ServiceNow Customer Service Management? The CSM module of ServiceNow has made people quickly resolve customer queries. Customers' issues sometimes get resolved directly from the CSM portal using Knowledge Bases, which helps in quick resolutions. What do you dislike about ServiceNow Customer Service Management? The module is new and improving in every new version release. What problems is ServiceNow Customer Service Management solving and how is that benefiting ...

"Positive suprise"

What do you like best about ServiceNow Customer Service Management? The portal works very nicely, the pages load very quickly, and they are well organized, which makes navigation and work much easier. This is a critical business application you can rely on. The search and navigation through the portal is easy despite the fact it is stuffed with many modules. My most use cases are around ticket handling, and this is a very positive experience. What do you dislike about ServiceNow Customer ...

"ServiceNow Customer Service Management Review"

What do you like best about ServiceNow Customer Service Management? ServiceNow Customer Service Management allows logging tickets across different teams like HR, IT, Payroll. This fantastic feature helps everyone track the ticket's status, and an email can be sent to the individual with a resolution. What do you dislike about ServiceNow Customer Service Management? I have no dislikes for this tool. It has many in-built features which help bring in excellent customer satisfaction and more ...

"One of the best modules on the Platform"

What do you like best about ServiceNow Customer Service Management? This is a great module for handling customer (B2C and B2B) interactions and issues (Cases). It is a clear differentiator from the standard ITSM processes and compliments those processes so well Pros: Scoped application, configuration flexibility, Case Types, integration points, interoperability with ITSM and other processes, and differentiation between B2C and B2B use cases. What do you dislike about ServiceNow Customer ...

"One of the best modules on the Platform"

What do you like best about ServiceNow Customer Service Management? This is a great module for handling customer (B2C and B2B) interactions and issues (Cases). It is a clear differentiator from the standard ITSM processes and compliments those processes so well Pros: Scoped application, configuration flexibility, Case Types, integration points, interoperability with ITSM and other processes, and differentiation between B2C and B2B use cases. What do you dislike about ServiceNow Customer ...