ServiceChannel Reviews in April 2025: User Ratings, Pros & Cons

ServiceChannel’s Efficiency Contributes To Success

What do you like best? Intuitive user interface and the ability to share information in the NOTES field. What do you dislike? The location of the RETRIEVE REPORT button is too far down on the page. Recommendations to others considering the product: I’ve used their competitors and ServiceChannel is better in most facets. What problems are you solving with the product? What benefits have you realized? I am solving repair and maintenance issues throughout North America. ...

A current Facilities Specialist using Service Channel

What do you like best? Service Channel provides a way for all parties included to know exactly what is going on. Everything lives in that one work order from notes to pictures and attachments. This has helped us put together the whole story from start to finish. What do you dislike? Some of the user settings. I feel you should be able to pick from a list and they not be set already Recommendations to others considering the product: ServiceChannel has the right vision for now and ...

ServiceChannel Evaluation

What do you like best? SC is very user friendly for both the Administrator and End User What do you dislike? ServiceChannel's biggest downfall is not having the Equipment Module (Assets) fully relational with the other ServiceChannel Modules What problems are you solving with the product? What benefits have you realized? Retail Store Repairs and Maintenance

I have used Service Channel extensively over the past 4 years

What do you like best? Overall it is easy to use for first time users if set up right. The PM part, Proposal approval and invoice section work well with no problems. The system is hardly ever down which makes the system very reliable. The support team are are well trained and are quick to help What do you dislike? When you edit a work order, or look up an invoice, or any other enquiry the form is so long with huge spaces and so you have to scroll up and down the screen looking for the ...

Our One Stop "Shop" for all Repair & Maintenace, Iventory and remodel/replacement needs

What do you like best? Everything is at our fingertips, from all the locations information, to the inventory, to the work order history, as well as the billing and reporting. We are able to view or spending trend by region, trade and location. What do you dislike? the original setup process. it was a lengthy process because we wanted to be able to have access to everything in one place. What problems are you solving with the product? What benefits have you realized? All needed ...

Serivce Channel Review

What do you like best? Organizing, Dispatching, & Invoicing All Work Order w/ quite visibility of all needing information What do you dislike? Asset Database is a little cumberson to work in. It always defaults back to the last couple of items entered, when you should be able to service via Store # or asset type and then default back to that item. Recommendations to others considering the product: This make managing multiple locations very easy. Including giving you a history of ...

Service Channel has been an overall good experience.

What do you like best? Service Channel has streamlined our billing process for our service and maintenance vendors. We are able to manage our budgets and costs better, accrue more accurately and process billings more efficiently. What do you dislike? The rollout of the program was a challenge, requiring a lot of support on our end. The communication could have been better and I believe the requirements needed, file specs, etc were not clearly defined, which were the initial stumbling ...

A Good Product - Needs further Support/Development to be Great

What do you like best? Ticket tracking Invoice Tracking Trade splits Store spend tracking All these features help us find problems and benefits. We can see where to explore to replicate good things and pinpoint bad to fix. What do you dislike? Clunky Analytics lags behind similar type products Looks out dated Search features are not very customizable Service Channel is good at a lot of things, but not great at many things Customer Service problem resolutions ...

ServiceChannel Review

What do you like best? I like the invoicing module, it makes invoicing very easy to manage. What do you dislike? The system only does basic functions, anything we need to change or modify has to be done as a work around. Not very customizable. Reporting features VERY basic. What problems are you solving with the product? What benefits have you realized? We now have all of our information in one place to track. Response from A.J Steele of ServiceChannel edit We appreciate ...