ServiceChannel Reviews in April 2025: User Ratings, Pros & Cons

Has helped to manage maintenance at a higher level

What do you like best? The ease of the program for both stores and corporate office to use. Real time updates, notes between the stores and corporate, along with instant uploads. We went from our stores submitting paper requests and doing everything manually to one-stop shopping for all maintenance needs. What do you dislike? At the moment, I am unhappy with the increase in cost to use the program. We have not been informed by the increase is occurring and will increase annually for ...

Streamlined Facilities Management

What do you like best? Ability to customize the system to streamline the fulfillment and tracking of services What do you dislike? Takes some time to get responses from Account Manager Recommendations to others considering the product: WE are a small operation, so I took on multiple responsibilities to set up and administer the system. When setting up the service assure you have designated people to help set up and administer the system. Continuing training is needed to ...

service channel

What do you like best? What I like the best from using service channel is that I am able to manage vendors, cost and history of all our shops. What do you dislike? What I dislike is that there isn't any training videos different types of reports that dhow how much you have spent and saved. What problems are you solving with the product? What benefits have you realized? Benefit that I have realized about service channel is that I can even work while out and about from my phone.

good user friendly experience

What do you like best? lots of different options and uses, the reporting is very useful and proview is a huge benefit. What do you dislike? runs slowly sometimes, I wish i could edit the fields on invoiced work orders What problems are you solving with the product? What benefits have you realized? tracking work orders and reporting options

Support me and my team with day to day services.

What do you like best? Everything...easy to use for customers and vendors. What do you dislike? There are nothing I don't like about Service Channel Recommendations to others considering the product: I like Service Channel a lot and been customer with Service Channel over a decade. What problems are you solving with the product? What benefits have you realized? Vendors and Operations clarity when come to repair services. Everyone with 24hrs access with service channel web.

Worked within program for 5 years+.

What do you like best? I like the PM program, over the years it has gotten more user friendly and now easy to set up new accounts in the PM system. I also like the work order system as once you get the system set up and take less time to set up a new account. What do you dislike? I don't like the asset program, I think making it more user friendly to be able to upload multiple items and them not being in 1 category would be more helpful. Also being able to scan asset tags would be ...

Best for Retail - Not So Much for Other

What do you like best? The initial set-up support and identifying ways to fit to our organization. The auto ability to track costs at a building level. What do you dislike? The inflexibility to change data categories to match our organization. The drop off of support. The add on fees for reporting and the lack of notification of systemwide issues/fixes and upgrades. Recommendations to others considering the product: This is wonderful for a cookie cutter retail portfolio with ...

Service Channel for a growing new business or well established

What do you like best? It allows you to place and track WOs from beginning to the finished results. What do you dislike? Occasionally the site will lock island requires restarting Google Chrome, but then is backup and running. The mobile app could use some enhancements and updates. Recommendations to others considering the product: Having worked with IPT at Blockbuster, this website offers the same features and more. From placing and following up on WOs, to searching for ...

Service Channel Review

What do you like best? It's an easy to use facility management system. It saves us time on a daily basis, helping manage the large volume of work orders we deal with on a regular basis. They are continuously improving their desktop site as well as their mobile app, so we don't lose a beat out in the field. What do you dislike? Some of the basis request for proposal and proposal functions are not user friendly. They do not allow for edits or changes and require an entirely new rfp or ...

Service channel review

What do you like best? user friendly layout...easy to navigate What do you dislike? notes column needs to be more clear...more organized What problems are you solving with the product? What benefits have you realized? easier to contact vendors with issues that arise on the fly