ServiceChannel Reviews in April 2025: User Ratings, Pros & Cons

Service Channel

What do you like best? Service Channel is easy to use. I am savvy with Excel, but the spreadsheets are easy to use for any one who is not Excel savvy. What do you dislike? The only thing I can think of is to ensure the naming conventions on the dashboard and the spreadsheet align with each other. What problems are you solving with the product? What benefits have you realized? Metrics for incoming and outgoing emails (aka tickets) within the company.

2016 SC Review

What do you like best? We are very satisfied and have had a incredible turnaround in the processing of preventative maintenance and daily work request. We have experienced improvements in department efficiency, response time, reporting, and communication. What do you dislike? The program does not always stay connected while logged in though Chrome. We would also like to add new vendors through the mobile app. Recommendations to others considering the product: Whether this ...

Joshua Bennett- Senior Manager Facilities & Construction

What do you like best? Ease of managing multiple stores facilities across the nation. What do you dislike? Changing management hierarchy in the system is overly complicated; meaning you have to go to multiple pages to reassign new District Managers to stores. Recommendations to others considering the product: Single page execution of hierarchy changes and store closure/refranchising actions. What problems are you solving with the product? What benefits have you realized? ...

Use it to fullfill service requests for retail stores...

What do you like best? ability to consolidate info and filter as needed. Can be more useful if we took more time to set it up and realize the full capabilities. What do you dislike? Not much to dislike...as mentioned above, full potential not realized with the service due to workload/competing priorities What problems are you solving with the product? What benefits have you realized? Consolidated, organized manner in which to collect requests from many parties...

Service Channel is a work in progress, but there is progress

What do you like best? Recent feature upgrades: mobile app, viewing images on the app, adding notes, etc. The more functional and user friendly the site and user interface becomes, the higher the rating. They seem intent on investing on this but the progress is not quick. Hoping to see significant leaps over the next couple years. What do you dislike? User interface for back end users is not intuitive. Running reports is cumbersome. Mobile App has limited features. What problems ...

Great Implementation

What do you like best? We are not currently finished with Implementation, but the implementation team is phenomenal. What do you dislike? The dash board that you see when you log in is not very informative. What problems are you solving with the product? What benefits have you realized? we hope to get better tracking of R&M costs, as well as have an easier way to schedule repairs

Manager of Store Maintenance – SUN and Luxury Brands Liaison

What do you like best? Web Based. My stores are able to add their own work order requests. What do you dislike? Unable to personalize to my needs/wants. Service Channel is not receptive to our thoughts for improvement Recommendations to others considering the product: Take the time to set up the best Issue list possible, What problems are you solving with the product? What benefits have you realized? Store Repairs and Maintenance. Exceptional report features. Able to ...

Streamlined and efficient for day to day use.

What do you like best? Everything for my basic use it readily available and visible up front. I enjoy my interaction with account reps, and even though I resolve most issues or questions on my own, they are always very helpful and available to answer questions. Way to go Jordan Lewis and Paul Lehman. What do you dislike? I feel there could be room for improvement on the communication side. There's no big picture perspective given to downtime and service interruptions that may help ...

Manager, Store Facilities

What do you like best? Realtive ease of use for store, vendor and our Team What do you dislike? Sytstem some times get bogged down. Slow to pull work orders or log in Recommendations to others considering the product: From speaking with peers, Servcie Channel is one of the better options for Facility Management. They have good support to address needs. Living document that records history for our locations. What problems are you solving with the product? What benefits have you ...

servicechannel

What do you like best? the ablility to see problems in equipment and to actually see the costs of service calls as they are incurred What do you dislike? the runaround for missed eta's. the length of time it took to set the product up. the functionality on the app is not as easy as anticipated. not sure you can approve proposals through the app? What problems are you solving with the product? What benefits have you realized? we are trying to get ahold of all the problems in ...