ServiceChannel Reviews in April 2025: User Ratings, Pros & Cons

Good stuff

What do you like best? ease of use, use of notes in work orders What do you dislike? over complicated work order emails . Too much detail. Please find a way to simplify this. Clear out the clutter and highlight the message. What problems are you solving with the product? What benefits have you realized? cost saving

Good, however requires more development for UK market.

What do you like best? Very efficient multisite job/vendor management. Fantastic reporting capabilities. Does the basics well. What do you dislike? American built system. As a UK/EU user found challenges with different time zones (however now largely resolved), currency conversion on reports and language barriers with non english speaking users. Recommendations to others considering the product: The product works and will help to manage workload and vendors in a fast pace ...

Awesome PROGRAM!

What do you like best? I like that it helps to keep your repair and maintenance issues organized, recorded, where client, contractors and business can all meet together in one format and be on the same page and aware of what is going on at all times. It is a great program that has a lot to offer. The reports help me the best and I do like that feature as well as the Notes feature because I use this everyday to communicate with the stores and the vendors and helps to record all ...

Maintaining our stores one work order at a time.............

What do you like best? The transparency of what is being done in the stores at all levels of management. What do you dislike? I find a lot of smaller vendors sometimes have a hard time working within the system. What problems are you solving with the product? What benefits have you realized? Allowing our district managers to see work orders that are ongoing at their locations. Ability for accounting to ease the invoicing process and the ability to monitor costs before work is ...

ServiceChannel Review

What do you like best? Work order management is easy to navigate, Preventative Maintenance work order generation and tracking is fairly easy. What do you dislike? I don't like that vendors cannot upload service call resolution verbiage/notes when completing the call. Those are typically added much after the call completion and can be complicated to locate and review. I don't like that proposal and invoice management are not accessible from the mobile app. What problems are you ...

makes our life easier

What do you like best? my direct customer service rep is always there to help! What do you dislike? adding equipment i have to go back to home screen rather then scrolling thru What problems are you solving with the product? What benefits have you realized? the resourcefulness of having our faiclities, regionals, and our team all in teh loop with our vendors

Facilities Management for 800 NA Retail Locations

What do you like best? The tracking that can be done year over year...the longer we use it - the more benefits we see. What do you dislike? it's a 'love/hate' actually - love that it is always improving and expanding...hate the fact that I struggle to find the time to train on the reporting system and keep up. For simple work order requests - it is super easy for the field. Recommendations to others considering the product: It is definitely worth you while to investigate the ...

Service Channel Review

What do you like best? Ease of approving invoices is user friendly. What do you dislike? Lack of support for our vendors in setting them up. Also issues with website stability What problems are you solving with the product? What benefits have you realized? Streamlining the work order process increases our service to our customers, the stores.

I don't just use this product. I rely on it. Every. Single. Day.

What do you like best? The volume of work that this product supports is amazing as well as the amount of data it tracks. What do you dislike? It's simple to use but because it can do so many things I often don't know what it can or can't do. Recommendations to others considering the product: Once you start using it you'll become hooked. However, I would make it a point to set it up correctly on the front end so you don't need to re-invent the wheel two years in. What problems ...

Neiman Marcus SC Review

What do you like best? Ease of use, Account Manager,great response from acct manager What do you dislike? Slow response rate,....I would like to see more availability for system admins at the client companies to be able to make it more specific to our individual needs What problems are you solving with the product? What benefits have you realized? able to streamline work orders and data capture