ServiceChannel Reviews in April 2025: User Ratings, Pros & Cons

RFM

What do you like best? Working with people. What do you dislike? Emails What problems are you solving with the product? What benefits have you realized? Break/fix

Great tool that has simplified our retail facilities program

What do you like best? Ease of use for administrators, store users, and contractors; customizable What do you dislike? nothing, it has been a huge success for our organization What problems are you solving with the product? What benefits have you realized? Multi-store retail chain daily maintenance and preventative maintenance programs, ServiceChannel has allowed us to move away from a call center program and empowers store users to manage their requests and follow up on work orders.

Easy to use

What do you like best? Finding work orders is simple. You can open a series of workorders at the same time. Entering quotes is quick. What do you dislike? Can't drag and drop attachments to add photos and pdfs. What problems are you solving with the product? What benefits have you realized? Faster communication with clients and service locations.

Great program

PROS & CONS What are the best aspects of this product? It keeps the repair and maintenance issues organized so client, business and contractors can meet together in a single format and page, getting information of what is going on every time is something that I like and I find it helpful. It is a great program with lots of options and helpful reports. I like the Notes features too, because I use that every day to make a contact with the vendors and stores, helping to record the ...

I have great experience with Service Channel

PROS & CONS What are the best aspects of this product? For our service and maintenance vendors, the Service Channel streamlined our billing process and we are able to manage our costs and budgets better, to accrue accurately, and the process billings more efficiently too. What aspects are problematic or could work better? Communication could be better. The requirements needed, file specs etc are not clearly defined, so the rollout of the program is difficult. When we are going through ...

Service Channel Review

What do you like best? One Stop shopping! Everything i need to run my business is in one place What do you dislike? Service Channel has the tendency to move to quickly and not fix smaller issues from the past What problems are you solving with the product? What benefits have you realized? Everything from AP to vendor managment

Service Channel

What do you like best? Interface is user friendly, submitting a work order is easy and easy to find What do you dislike? While it offer flexibility, some of the functions just don apply to all work environments like the PM module. I realize this is not accounting software but there should be an easy mechanism for the end user to convert a work order into a payable without having the vendor involved. What problems are you solving with the product? What benefits have you realized? ...

ServiceChannel has allowed us to keep a better control of vendors

What do you like best? Able to keep better records of vendors and services. What do you dislike? Not able to process refunds. through ServiceChannel What problems are you solving with the product? What benefits have you realized? Tracking how much is spent on repairs and services Response from Lori Hazelton of ServiceChannel edit Hi Veronica, Thank you very much for your feedback. We appreciate you taking the time to review ServiceChannel. We have had many requests for ...

My Opinion

What do you like best? simple to use, and easy updating. Dan, and Jennifer are GREAT partners. What do you dislike? AT times there is language barrier. The lack of understanding some of our categories. Recommendations to others considering the product: yes What problems are you solving with the product? What benefits have you realized? Too many to list, and not enough time.

All in One Management System

What do you like best? I like the Layout of Service Channel and the ease it allows to navigate. I also like the Pro View feature providing all the analytic data. The information is already formatted and downloadable to provide insights in various custom reporting as needed. What do you dislike? I dislike the extensive formatting when generating the issue lists. If you weren't there in the beginning of set-up, you most likely are going to need Service Channel assistance. What ...