ServiceChannel Reviews in April 2025: User Ratings, Pros & Cons

Great Product- Even Greater Support

What do you like best? the level of customer support provided by SC is impressive to say the least... always a positive experience What do you dislike? n/a.... everything that was a concern, has been addressed What problems are you solving with the product? What benefits have you realized? n/a

SUPER helpful in my day to day

What do you like best? Everything about my job is so much easier with this platform. Mobile access, access to data, transparency What do you dislike? Database can slowdown throughout the day. Recommendations to others considering the product: Manuals or guides for new users What problems are you solving with the product? What benefits have you realized? Managing budgets. Keeping everyone on the same page

Retail Facilities Coordinator

What do you like best? Easy platform to use. Friendly staff were amazing in answering questions. What do you dislike? Often runs slower than desired. Lags too late often. Recommendations to others considering the product: Easiest retail platform in my opinion. What problems are you solving with the product? What benefits have you realized? Analytics, cost tracking

Service Channel is the industry benchmark for facilities sorftware

What do you like best? Service Channel is constantly innovating and open to new ideas from customers What do you dislike? Custom reporting support needs to more robust in suggesting new reports. Recommendations to others considering the product: gather your data points prior to implimenting What problems are you solving with the product? What benefits have you realized? smaller FM count per store count Software has allowed us to stay with a small department and retain the ...

Powerful tool - excited on what's next

What do you like best? Reporting, Vendor Management. ease of entering a work order. in-house/3rd party compatibility. What do you dislike? Dislike the price hikes. Retail is an extremely competitive and would appreciate more consisten year over year costs. I understand SC is changing the FM world but we need to be cost conscience. Recommendations to others considering the product: Dive in and enjoy the ride. Free your time What problems are you solving with the product? What ...

Efficiency achieved

What do you like best? The efficiency we have achieved in paying our invoices through ServiceChannel and the data reports we can pull for our locations. What do you dislike? The time it takes to get some things changed that would see easy and are essential to business(like adding an ETA alert notice for FM's on proposals that were submitted to providers but that have passed the due date). What problems are you solving with the product? What benefits have you realized? Data ...

key system

What do you like best? Ability to work with vendors on common platform and leverage large database of vendors. Accessible platform for our operations that is easy to use. What do you dislike? Custom analytics can be challenging to use What problems are you solving with the product? What benefits have you realized? Streamlined work order process

SC Transform 2018

What do you like best? The transparency, having data at hand to make decisions based on, constant evolving technology. What do you dislike? Can always make improvements but don’t dislike What problems are you solving with the product? What benefits have you realized? Spend, vendor behavior

User Friendly

What do you like best? Easy to use, great reporting, overall great platform. What do you dislike? App is slow to respond and difficult to use What problems are you solving with the product? What benefits have you realized? Repair and Maintenance

Get partnership!

What do you like best? Roadmap discussion and understand the growth of Service Channel What do you dislike? Nothing. Meeting is going very well What problems are you solving with the product? What benefits have you realized? Analytics and KPIs