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Serviceaide ChangeGear - Service Desk Software

Serviceaide ChangeGear Reviews in April 2025: User Ratings, Pros & Cons

Transform your IT service management with ChangeGear.

3.9

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Serviceaide ChangeGear offers custom pricing plan

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Serviceaide ChangeGear Reviews & Ratings

3.9

Very Good

Based on 135 ratings & 86 reviews

Rating Distribution

Excellent

(40)

Very Good

(30)

Good

(9)

Poor

(4)

Terible

(3)

Expert's Review

Serviceaide ChangeGear stands out as a robust IT service management solution appreciated by users for its comprehensive workflow and approvals functionalities, facilitating smooth audit processes. The product excels in enhancing communication within organizations, offering flexibility in designing and deploying requests rapidly without the need for coding. Users ...Read more

Serviceaide ChangeGear pros and cons

  • Excellent workflow/approvals functionality for tracking audits effectively.

  • Enhances communication and collaboration among various business areas.

  • Flexibility in designing and deploying requests quickly without coding.

  • Ability to develop and maintain custom forms and workflows.

  • Adapting to the richness of features and customizations can be complex for newcomers without adequate support.

  • Limited third-party apps and connectors in the Marketplace may restrict advanced functionalities.

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Showing 81-86 out of 86

CS

Corey S

08/24/17

4 out of 5

"Robust solutions for every occasion"

What do you like best about Serviceaide ChangeGear? ChangeGear offers an extreme level of customization. Solutions are more limited by imagination than the platform itself. Truly a complete package.

CS

Corey S

08/24/17

4 out of 5

"Robust solutions for every occasion"

What do you like best about Serviceaide ChangeGear? ChangeGear offers an extreme level of customization. Solutions are more limited by imagination than the platform itself. Truly a complete package.

GH

Ginetta H

10/16/16

5 out of 5

"ChangeGear ITIL Service Desk"

What do you like best about Serviceaide ChangeGear? ChangeGear is easy to learn, easy to use and flexible enough to grow as our needs and processes grow.

AU

Anonymous User

02/09/16

4.5 out of 5

"Long Time User - ChangeGear through the ages!"

What do you like best about Serviceaide ChangeGear? ChangeGear has a very logical approach and workflow to its change management, it is also very easy to administer

AU

Anonymous User

02/09/16

4.5 out of 5

"Long Time User - ChangeGear through the ages!"

What do you like best about Serviceaide ChangeGear? ChangeGear has a very logical approach and workflow to its change management, it is also very easy to administer

AU

Anonymous User

03/30/15

1 out of 5

"LImited Functionality and Wrong Direction"

What do you like best about Serviceaide ChangeGear? Simple to use if you only want the very basics of a service desk solution.