Transform your IT service management with ChangeGear.
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Serviceaide ChangeGear offers custom pricing plan
Serviceaide ChangeGear stands out as a robust IT service management solution appreciated by users for its comprehensive workflow and approvals functionalities, facilitating smooth audit processes. The product excels in enhancing communication within organizations, offering flexibility in designing and deploying requests rapidly without the need for coding. Users ...Read more
Excellent workflow/approvals functionality for tracking audits effectively.
Enhances communication and collaboration among various business areas.
Flexibility in designing and deploying requests quickly without coding.
Ability to develop and maintain custom forms and workflows.
Adapting to the richness of features and customizations can be complex for newcomers without adequate support.
Limited third-party apps and connectors in the Marketplace may restrict advanced functionalities.
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Showing 61-70 out of 86
AU
Anonymous User
07/10/18
"ChangeGear Info"
What do you like best about Serviceaide ChangeGear? Ease of use and ability for recording each step and who has approved.
AU
Anonymous User
07/10/18
"Changegear in the hospital setting"
What do you like best about Serviceaide ChangeGear? I like the variety of views you are provided to view tickets What do you dislike about Serviceaide ChangeGear?
AU
Anonymous User
07/10/18
"Workable, but not elegant"
What do you like best about Serviceaide ChangeGear? Most common functionality is included. It is easy to see what is active and in which groups.
AU
Anonymous User
06/18/18
"Great Customer Service"
What do you like best about Serviceaide ChangeGear? Sunview Software customer support is knowledgeable and provide quick responses to all my questions. They are continually updating their product based on user requests to make it even better.
DG
David G
01/15/18
"If you want success in your Service Desk, you want ChangeGear"
What do you like best about Serviceaide ChangeGear? Customization and ease of use. I was able to use the customization tools within ChangeGear to create my own workflow for each level of incidents. The Dashboard provides an easy and quick view of everything that is going on in our environment.
PT
Pam T
01/15/18
"SunView is a very innovative and responsive ITIL company"
What do you like best about Serviceaide ChangeGear? Our experience with SunView started out slowly and with a few bumps that always come with a new system, but quickly escalated into a great partnership. SunView takes the time to listen to our problems and help us through issues that we encounter. They also take time for one-on-one sessions when requested and technical support is very response.
PT
Pam T
01/15/18
"SunView is a very innovative and responsive ITIL company"
What do you like best about Serviceaide ChangeGear? Our experience with SunView started out slowly and with a few bumps that always come with a new system, but quickly escalated into a great partnership. SunView takes the time to listen to our problems and help us through issues that we encounter. They also take time for one-on-one sessions when requested and technical support is very response.
AU
Anonymous User
01/10/18
"ChangeGear"
What do you like best about Serviceaide ChangeGear? The Customer Self Service Portal is the feature I like the best. It is easier for our customers to navigate. Also the ability to send an email and have a ticket created is wonderful.
AU
Anonymous User
01/10/18
"ChangeGear"
What do you like best about Serviceaide ChangeGear? The Customer Self Service Portal is the feature I like the best. It is easier for our customers to navigate. Also the ability to send an email and have a ticket created is wonderful.
TK
Terese K
12/26/17
"Easy and Intuitive - Yet robust"
What do you like best about Serviceaide ChangeGear? The user interface is simple to navigate. This tool is used for incident management, knowledge management, inventory, change management and even project management. We really like the fact that we can work with Sunview to customize to meet our needs or use straight out of the box.
