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Serviceaide ChangeGear - Service Desk Software

Serviceaide ChangeGear Reviews in April 2025: User Ratings, Pros & Cons

Transform your IT service management with ChangeGear.

3.9

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Serviceaide ChangeGear Reviews & Ratings

3.9

Very Good

Based on 135 ratings & 86 reviews

Rating Distribution

Excellent

(40)

Very Good

(30)

Good

(9)

Poor

(4)

Terible

(3)

Expert's Review

Serviceaide ChangeGear stands out as a robust IT service management solution appreciated by users for its comprehensive workflow and approvals functionalities, facilitating smooth audit processes. The product excels in enhancing communication within organizations, offering flexibility in designing and deploying requests rapidly without the need for coding. Users ...Read more

Serviceaide ChangeGear pros and cons

  • Excellent workflow/approvals functionality for tracking audits effectively.

  • Enhances communication and collaboration among various business areas.

  • Flexibility in designing and deploying requests quickly without coding.

  • Ability to develop and maintain custom forms and workflows.

  • Adapting to the richness of features and customizations can be complex for newcomers without adequate support.

  • Limited third-party apps and connectors in the Marketplace may restrict advanced functionalities.

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Showing 51-60 out of 86

AU

Anonymous User

07/11/18

2.5 out of 5

"Changegear review"

What do you like best about Serviceaide ChangeGear? Knowledgebase, friendly user interface. What do you dislike about Serviceaide ChangeGear?

AU

Anonymous User

07/11/18

2.5 out of 5

"User"

What do you like best about Serviceaide ChangeGear? System is web base so can access easily. What do you dislike about Serviceaide ChangeGear?

AU

Anonymous User

07/11/18

2.5 out of 5

"Support Experience"

What do you like best about Serviceaide ChangeGear? The employees are very friendly. The ticket system is easy to use but needs some improvements.

AU

Anonymous User

07/10/18

4.5 out of 5

"ChangeGear is a great ITIL solution"

What do you like best about Serviceaide ChangeGear? The dashboard is relatively easy to manage for new and existing changes. There are multiple ways to create changes and track those changes.

CE

Chris E

07/10/18

4.5 out of 5

"Change Management Solution"

What do you like best about Serviceaide ChangeGear? The software is extremely customizable and has a workflow that makes this solution hands-off and self-sufficient.

AU

Anonymous User

07/10/18

4 out of 5

"Simple if simplified is what you looking for"

What do you like best about Serviceaide ChangeGear? simple to use, easy, if that is what your looking for then this is your product to use.

AU

Anonymous User

07/10/18

4 out of 5

"Simple if simplified is what you looking for"

What do you like best about Serviceaide ChangeGear? simple to use, easy, if that is what your looking for then this is your product to use.

AU

Anonymous User

07/10/18

3 out of 5

"Solid but Quirky Solution"

What do you like best about Serviceaide ChangeGear? Clean interface and like the internal notes and knowledgebase sections

AU

Anonymous User

07/10/18

2.5 out of 5

"Ticketing interface"

What do you like best about Serviceaide ChangeGear? User interface for end users in Incidents and Service Requests

KE

Kevin E

07/10/18

2.5 out of 5

"Pleasant"

What do you like best about Serviceaide ChangeGear? The site doesn't break down. It is constantly up. What do you dislike about Serviceaide ChangeGear?