Serviceaide ChangeGear Reviews in January 2025: User Ratings, Pros & Cons

"SunView is a very innovative and responsive ITIL company"

What do you like best about Serviceaide ChangeGear? Our experience with SunView started out slowly and with a few bumps that always come with a new system, but quickly escalated into a great partnership. SunView takes the time to listen to our problems and help us through issues that we encounter. They also take time for one-on-one sessions when requested and technical support is very response.

"ChangeGear"

What do you like best about Serviceaide ChangeGear? The Customer Self Service Portal is the feature I like the best. It is easier for our customers to navigate. Also the ability to send an email and have a ticket created is wonderful.

"Flexible Product for a demanding business."

What do you like best about Serviceaide ChangeGear? The flexibility that ChangeGear offers allows us to quickly adapt to any demands that our business requires. We're able to increase efficiency of our current processes with each release. In each of their releases, we're seeing additional features being added. Those features are often utilized in our environment quickly, as we're seeing immediate improvement in our processes.

"IT Director"

What do you like best about Serviceaide ChangeGear? I like their technology roadmap. The introduction of artificial intelligence is exciting.

"Long Time User - ChangeGear through the ages!"

What do you like best about Serviceaide ChangeGear? ChangeGear has a very logical approach and workflow to its change management, it is also very easy to administer

"ChangeGear has fruitful self-help features while complies with ITIL best practices"

What do you like best about Serviceaide ChangeGear? It is easy to use. The features in Incident, Problem and Change Management are instrumental. There are fruitful features like flexible reporting and the most attractive one to me is the chat-bot capability where users can do "self-help" easily.

"Great software with great customization to manage daily reports"

What do you like best about Serviceaide ChangeGear? Sunview ChangeGear is a great software for our organization that is being used by the IT department. It is a cost-effective and better than other ITSM software in the market. It is easy to use and easy to customize as per our business requirements. Sunview helps to manage daily reports and providing an intuitive dashboard.

"Excited for a nice change of pace"

What do you like best about Serviceaide ChangeGear? So far, I like the dashboards and overall UI presentation of information the best. The search functionality seems to be much improved over our previous solution and the configurability should prove to be very valuable. We are just getting started with Change Gear, and I'm excited based on what I have seen so far.

"Nice program for tracking work within our company following the ITIL process"

What do you like best about Serviceaide ChangeGear? I very much appreciate being able to go back and track old tickets, and also associate or link them to other tickets. It makes it very easy to do research and figure out issues by looking quickly into the past work we've done.

"Really good for the most part."

What do you like best about Serviceaide ChangeGear? The technical support after setup and the ease of use of the software.