Transform your IT service management with ChangeGear.
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Serviceaide ChangeGear offers custom pricing plan
Serviceaide ChangeGear stands out as a robust IT service management solution appreciated by users for its comprehensive workflow and approvals functionalities, facilitating smooth audit processes. The product excels in enhancing communication within organizations, offering flexibility in designing and deploying requests rapidly without the need for coding. Users ...Read more
Excellent workflow/approvals functionality for tracking audits effectively.
Enhances communication and collaboration among various business areas.
Flexibility in designing and deploying requests quickly without coding.
Ability to develop and maintain custom forms and workflows.
Adapting to the richness of features and customizations can be complex for newcomers without adequate support.
Limited third-party apps and connectors in the Marketplace may restrict advanced functionalities.
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Showing 21-30 out of 86
AU
Anonymous User
05/10/21
"ChangeGear review"
What do you like best about Serviceaide ChangeGear? Easy of use for the analyst in inputting data when configured, it does what it needs to do for a basic ITMS tool set.
MD
Mark D
05/07/21
"Great Support Staff - SunView"
What do you like best about Serviceaide ChangeGear? Every time that I've needed to reach out for support for out ChangeGear installtion, their support staff has been able to resolve my issue in a very timely manner. The information they provide for my issue is always relevant, and when needed they will connect in and dig deeper until the problem is solved.
AU
Anonymous User
05/07/21
"Meh"
What do you like best about Serviceaide ChangeGear? Simple to set up and run. Can use right out of the box. What do you dislike about Serviceaide ChangeGear?
JO
Javier O
06/15/20
"Control sobre el mostrador de servicio."
What do you like best about Serviceaide ChangeGear? ChangeGear contiene todos los módulos para apoyar una implementación de gestión de servicios basada en ITIL. La aplicación es realmente estable y madura con numerosas formas de personalizar la experiencia del usuario, así como la forma en que su equipo procesa las solicitudes e incidentes. Los usuarios pueden enviar solicitudes a través de un portal de Internet, dispositivos móviles y correo electrónico. Los ingenieros de soporte de ...
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AU
Anonymous User
09/13/19
"Mitel Networks ChangeGear Deployment (Change Module and CMDB only)"
What do you like best about Serviceaide ChangeGear? ExcellentUser Interface, Flexibility, and Cost What do you dislike about Serviceaide ChangeGear?
MW
Mark W
05/16/19
"NOT for MSP's"
What do you like best about Serviceaide ChangeGear? It is very good at being an ITIL ticketing system. The functions are there for a fully featured system. Incident, Change, Problem, REquest, etc. What it does it does well. It has a nice UI and it good for NEW companies, coming from another ticketing system you will find it a pain for the app team to move.
AU
Anonymous User
03/29/19
"Great Pricing for ITIL ITSM product"
What do you like best about Serviceaide ChangeGear? Out of the box prepackaged ITL workflow. What do you dislike about Serviceaide ChangeGear?
MZ
Mike Z
02/05/19
"Very thorough and configurable"
What do you like best about Serviceaide ChangeGear? The software has extreme flexibility to meet the needs of most businesses. In addition to "best practices from ITIL" out of the box, you can customize almost the entire process to meet your needs.
JW
Jason W
12/14/18
"Solid tool set for ticketing and project management"
What do you like best about Serviceaide ChangeGear? Ease of use for our end users from a UI and workflow notifications.
JW
Jason W
12/14/18
"Solid tool set for ticketing and project management"
What do you like best about Serviceaide ChangeGear? Ease of use for our end users from a UI and workflow notifications.
