Serviceaide ChangeGear Reviews in January 2025: User Ratings, Pros & Cons

"ChangeGear ITIL Service Desk"

What do you like best about Serviceaide ChangeGear? ChangeGear is easy to learn, easy to use and flexible enough to grow as our needs and processes grow.

"Great Support Staff - SunView"

What do you like best about Serviceaide ChangeGear? Every time that I've needed to reach out for support for out ChangeGear installtion, their support staff has been able to resolve my issue in a very timely manner. The information they provide for my issue is always relevant, and when needed they will connect in and dig deeper until the problem is solved.

"Control sobre el mostrador de servicio."

What do you like best about Serviceaide ChangeGear? ChangeGear contiene todos los módulos para apoyar una implementación de gestión de servicios basada en ITIL. La aplicación es realmente estable y madura con numerosas formas de personalizar la experiencia del usuario, así como la forma en que su equipo procesa las solicitudes e incidentes. Los usuarios pueden enviar solicitudes a través de un portal de Internet, dispositivos móviles y correo electrónico. Los ingenieros de soporte de ...

"A superb helpdesk ticketing program"

What do you like best about Serviceaide ChangeGear? ChangeGear is easy to navigate and the views can be customizable very easily. I would recommend this to everyone - or at least try it before making your decision.

"Great product if you have the resource to dedicate to it"

What do you like best about Serviceaide ChangeGear? I like how flexible ChangeGear is when it comes to customizing it for your own organization's workflows and processes. Granted, it's ITL-compliant out of the box, so it has shed some light on failures of our own processes, but I see that as a good thing.

"Excellent Product requires Even better Support/Implementation to be On Top"

What do you like best about Serviceaide ChangeGear? The workflows and details on processes lacked on old application.

"Excellent product"

What do you like best about Serviceaide ChangeGear? Dashboard highlights of key areas of monitoring What do you dislike about Serviceaide ChangeGear?

"ChangeGear is a great ITIL solution"

What do you like best about Serviceaide ChangeGear? The dashboard is relatively easy to manage for new and existing changes. There are multiple ways to create changes and track those changes.

"Change Management Solution"

What do you like best about Serviceaide ChangeGear? The software is extremely customizable and has a workflow that makes this solution hands-off and self-sufficient.

"Great Customer Service"

What do you like best about Serviceaide ChangeGear? Sunview Software customer support is knowledgeable and provide quick responses to all my questions. They are continually updating their product based on user requests to make it even better.