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Serviceaide ChangeGear - Service Desk Software

Serviceaide ChangeGear Reviews in April 2025: User Ratings, Pros & Cons

Transform your IT service management with ChangeGear.

3.9

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Serviceaide ChangeGear Reviews & Ratings

3.9

Very Good

Based on 135 ratings & 86 reviews

Rating Distribution

Excellent

(40)

Very Good

(30)

Good

(9)

Poor

(4)

Terible

(3)

Expert's Review

Serviceaide ChangeGear stands out as a robust IT service management solution appreciated by users for its comprehensive workflow and approvals functionalities, facilitating smooth audit processes. The product excels in enhancing communication within organizations, offering flexibility in designing and deploying requests rapidly without the need for coding. Users ...Read more

Serviceaide ChangeGear pros and cons

  • Excellent workflow/approvals functionality for tracking audits effectively.

  • Enhances communication and collaboration among various business areas.

  • Flexibility in designing and deploying requests quickly without coding.

  • Ability to develop and maintain custom forms and workflows.

  • Adapting to the richness of features and customizations can be complex for newcomers without adequate support.

  • Limited third-party apps and connectors in the Marketplace may restrict advanced functionalities.

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Showing 11-20 out of 86

PS

purnendra s

07/19/21

4 out of 5

"Great software with great customization to manage daily reports"

What do you like best about Serviceaide ChangeGear? Sunview ChangeGear is a great software for our organization that is being used by the IT department. It is a cost-effective and better than other ITSM software in the market. It is easy to use and easy to customize as per our business requirements. Sunview helps to manage daily reports and providing an intuitive dashboard.

PS

purnendra s

07/19/21

4 out of 5

"Great software with great customization to manage daily reports"

What do you like best about Serviceaide ChangeGear? Sunview ChangeGear is a great software for our organization that is being used by the IT department. It is a cost-effective and better than other ITSM software in the market. It is easy to use and easy to customize as per our business requirements. Sunview helps to manage daily reports and providing an intuitive dashboard.

MA

Muhammad A

06/09/21

3.5 out of 5

"A comprehensive ITSM tool"

What do you like best about Serviceaide ChangeGear? Ease of configuration and flexibility of the product. New features that are added recently such as Task Spawning, Multiple Workflows, Intelli Search, New Service Portal etc.

MA

Muhammad A

06/09/21

3.5 out of 5

"A comprehensive ITSM tool"

What do you like best about Serviceaide ChangeGear? Ease of configuration and flexibility of the product. New features that are added recently such as Task Spawning, Multiple Workflows, Intelli Search, New Service Portal etc.

AU

Anonymous User

06/01/21

4 out of 5

"Excited for a nice change of pace"

What do you like best about Serviceaide ChangeGear? So far, I like the dashboards and overall UI presentation of information the best. The search functionality seems to be much improved over our previous solution and the configurability should prove to be very valuable. We are just getting started with Change Gear, and I'm excited based on what I have seen so far.

AU

Anonymous User

06/01/21

4 out of 5

"Excited for a nice change of pace"

What do you like best about Serviceaide ChangeGear? So far, I like the dashboards and overall UI presentation of information the best. The search functionality seems to be much improved over our previous solution and the configurability should prove to be very valuable. We are just getting started with Change Gear, and I'm excited based on what I have seen so far.

AU

Anonymous User

05/20/21

4 out of 5

"Nice program for tracking work within our company following the ITIL process"

What do you like best about Serviceaide ChangeGear? I very much appreciate being able to go back and track old tickets, and also associate or link them to other tickets. It makes it very easy to do research and figure out issues by looking quickly into the past work we've done.

AU

Anonymous User

05/20/21

4 out of 5

"Nice program for tracking work within our company following the ITIL process"

What do you like best about Serviceaide ChangeGear? I very much appreciate being able to go back and track old tickets, and also associate or link them to other tickets. It makes it very easy to do research and figure out issues by looking quickly into the past work we've done.

AU

Anonymous User

05/10/21

4 out of 5

"Really good for the most part."

What do you like best about Serviceaide ChangeGear? The technical support after setup and the ease of use of the software.

AU

Anonymous User

05/10/21

4 out of 5

"Really good for the most part."

What do you like best about Serviceaide ChangeGear? The technical support after setup and the ease of use of the software.