Service Fusion Reviews in February 2025: User Ratings, Pros & Cons

Use it everyday and love it

What do you like best? I like that we can schedule our techs on the jobs and they can see them ahead of time. I am able to add their pay in the system and just pull a report everyday payday. What do you dislike? The only thing I can think of right now is there is no way to hid the techs that no longer work for us. We have people leaving all the time and they just are marked inactive but you still see them on the main list of techs. Wish there was a way to hid them. What problems ...

Affordable and Versatile

What do you like best? We run an Electrical Home Service business and we have unique needs based on having Branches in more than one city. We have been able to utilize that software easily and have been happy with the overall performance of the dispatching. What do you dislike? I have a few dislike but based on value I am willing to overlook them on a whole level. Some of the reporting options are not ideal. We have had some problems with turning over from Quickbooks desktop to online ...

Amazing!!!!

What do you like best? Everything! Paperless. Easy to use. Training easy with their videos and main person to guide you through the first month. What do you dislike? Not able to add more than one gateway. Would be nice to add another gateway so it is still connected. Recommendations to others considering the product: Look forward to the new ease of doing business and beginning it transferring over to paperless. What problems are you solving with the product? What benefits have ...

GABEL REVIEW

What do you like best? -ease of finding jobs, history -being able to add expenses to job -customer equipment information detail -being able to upload documents/photos -the app -price point What do you dislike? -purchasing side -cutomizing documents is not user friendly -ability to bold or choose what I want to show on an invoice -not being able to have an invoice with a credit balance -HST crossover with quickbooks -2 decimal places Recommendations to ...

Organizing my Company !

What do you like best? I love the fact that this dispatching system is everything in one, whether it comes to dispatching, estimating, accounting, inventory and organizing your customers it's all in one spot that the company can become transparent with everyone working in the office. What do you dislike? It was over whelming at the beginning trying to set everything up, could have used more time with our rep at first. I'm not a big fan of the calendar as it gets to be a little ...

Incredible software

What do you like best? The strength of Service Fusion's list of capabilities it separated. We appreciate the way that the designers are always refreshing and adding highlights to the product. It is exceptionally finished, yet easy to understand. We can execute very straightforward undertakings, just as jump I to progressively complex situations. The capacity of this product to scale with our business is indispensable and one reason we chose to run with it. What do you dislike? I ...

Incredible software

What do you like best? The strength of Service Fusion's list of capabilities it separated. We appreciate the way that the designers are always refreshing and adding highlights to the product. It is exceptionally finished, yet easy to understand. We can execute very straightforward undertakings, just as jump I to progressively complex situations. The capacity of this product to scale with our business is indispensable and one reason we chose to run with it. What do you dislike? I ...

Service Fusion

What do you like best? The adaptability of the app/web for detailed work orders and work history What do you dislike? The timer feature on the app is terrible, it doesn't work the way you need it to. The app hasn't been designed to work offline which is a problem for areas with poor reception. Recommendations to others considering the product: Service Fusion does sync with QB for your financial. ServiceFusion hasn't mastered that feature yet - financials. What problems are you solving ...

Good helper in business

What do you like best? Service Fusion offers great functionality at a low price. Its huge plus is that you pay once for an unlimited number of users and access to the system, so we could save a considerable amount of money. Customer support is truly flawless: they offer a chat and we can answer their questions. Remarkable job tracking feature. Another important advantage of this software is that it can send text messages to customers to warn about any events. There is also a built-in ...

A good service management tool.

What do you like best? The best part of it is that the developers are continuously developing and increasing the features for the use of the public. By this we can complete the tasks without any issues and help to make our business up to expectations. What do you dislike? The availability of options to accomplish can sometimes be a good thing and bad as it leads to confusion and failure sometimes. Recommendations to others considering the product: A great platform that helps you in ...