Service Fusion Reviews in February 2025: User Ratings, Pros & Cons

Great service to effectively manage jobs, invoices, and client lists in an easy to use format.

What do you like best? Service Fusion is a great application for businesses like ours where there is a heavy need for organization in our billing both online and on site for our customers. As an HVAC business the majority of our customers pay following a repair so it is necessary for our techs to be able to easily create invoices on site with the ability to collect payment as well as provide a receipt. With Service Fusion this is easily accomplished, eliminating the need for keeping track ...

Great features, a few glitches with my app

What do you like best? I like that Service Fusion keeps tracks of all work completed by each tech. What do you dislike? I have found issues with the app and recording start time when arriving on a job. Recommendations to others considering the product: I believe Service Fusion could be helpful for any property management maintenance department. What problems are you solving with the product? What benefits have you realized? I like that Service Fusion will notify residents ...

Great for service industry and getting even better

What do you like best? The simplicity of scheduling jobs for our various service Techs and the communication options to get a hold of our customers What do you dislike? If custom fields could auto populate. If the syncing errors could provide some more info to allow the user to fix onour end. This could help us out a bit. Recommendations to others considering the product: If you are in the service industry with employees and are looking for a platform that is easy to use. Switch ...

Efficient

What do you like best? The efficiency and speed of making an appointment. Just started using it the last two months. It is organized and easy to learn. What do you dislike? I have been having trouble clearing "requires follow-up" status from customer jobs. I don't see how I could utilize Service Fusion for label mail outs. I would suggest some changes in dispatch map flags also. I would like an easier way to text customers. Most don't want emails, they prefer texts. I wish there were ...

good Service on a good product that is growing

What do you like best? SF Is good on the cloud and your able to login from anywhere. Syncing with Quickbooks is good to work out with accounting. Its easy to use and setup What do you dislike? Better control of Inventory. Better uses of serial items on the inventory. Syncing inventory to QB is not there. Would like to see more of fillable forms for techs. An App for Managers to assign calls over the phone What problems are you solving with the product? What benefits have you ...

Service Fusion works great for my workforce

What do you like best? I find the job tracking and ability to make estimates for my customers very helpful. I also like how easy it is to convert estimates to jobs. I also use the calendar every day to see whats going on. What do you dislike? The inventory tracking and management isn't the best. It works, but I would prefer more control over things. Also sending multiple invoices at once isn't an option, so resending past due is time consuming. Recommendations to others considering ...

Good for small companies

What do you like best? Service Fusion is user-friendly and easy to navigate. What do you dislike? That we have so much seeking issues and for our accounting department we had to use Quick books. Recommendations to others considering the product: better integration What problems are you solving with the product? What benefits have you realized? none right now

An all around great platform for service needs.

What do you like best? I enjoy the simplicity behind Service Fusion's invoicing and customer scheduling. It makes the process of scheduling a time to meet a customer and billing after a repair is made seamless. Our techs can now finalize, collect payment, and email a receipt within just a few moments.This is all completed from either a desktop or our techs mobile devices. Another great attribute is the ability to upload our pricing books to quickly create and complete invoices. Prior to ...

Reliable service

What do you like best? The system is user friendly and easily integrates to 3rd party software if needed. What do you dislike? Not compatible with Sage or Paypal merchant. Recommendations to others considering the product: Integrate with more credit card vendors, accounting softwares. What problems are you solving with the product? What benefits have you realized? We use ServiceFusion to schedule appointments. The jobs and dispatch sections are very effective.

Best bang for your buck

What do you like best? After using other service programs, Service Fusion has been the best one for your money. It is also easy to use and navigate. What do you dislike? There’s nothing to dislike about Service Fusion at all. What problems are you solving with the product? What benefits have you realized? Keeping up with in paid invoices, and scheduling overlaps.