Service Fusion Reviews in February 2025: User Ratings, Pros & Cons

Changed our special project department overnight

What do you like best? The remote access for all members of the sales and operations team in real time plus dispatching and updating immediately for all crew members was fantastic. What do you dislike? Some of the recurring appointments options can be a little wonky to get exactly right and creating a job with multiple visits has to be done in a very specific way. What problems are you solving with the product? What benefits have you realized? Remote access to projects calendar ...

Service Fusion makes work easier!

What do you like best? I like the fact that it makes my job so much easier. The techs have access to all the docs they need at their fingertips. I like that they can upload deliverables right to the platform. What do you dislike? I hate that I can not click back when in job dashboard and go to same place I was Recommendations to others considering the product: It will make you day much easier! What problems are you solving with the product? What benefits have you realized? ...

newbie

What do you like best? tracking jobs from estimate to completion What do you dislike? too new yet to find too many issues. A lot to learn What problems are you solving with the product? What benefits have you realized? tracking jobs entered by multiple people allows 1 person to track all

I wish some more funcions

What do you like best? The platform is friendly and intuitive, and I can know where the crew is clocking in and out. What do you dislike? I can't make partial invoicing and it looks like this software doesn't suit really well with long term jobs. What problems are you solving with the product? What benefits have you realized? Dispatching and notify the crew their schedule is now really easy.

Good system

What do you like best? its ability to so accurately display dispatch and relay it to my technicians What do you dislike? sometimes it seems to be a bit slow to boot up Recommendations to others considering the product: Great service i highly recommend What problems are you solving with the product? What benefits have you realized? scheduling conflicts easy to solve

Great price, easy to navigate, one stop shop

What do you like best? The office system is seamless and scheduling is easy to do. What do you dislike? The tech app can freeze and not work correctly sometimes making them take longer on a call. What problems are you solving with the product? What benefits have you realized? It has made keeping track of calls and customer info, payments so much easier than pen and paper system we were doing before.

Solid program but could use a few added features

What do you like best? Ability to manage crews and schedule work. What do you dislike? There should be a function to hide ex-employees within the workforce management section. Also I wish we could drag a job from one slot to another without it messing up the time and labor report. I would be nice to be able to stretch a job to multible days without having to add site visits. What problems are you solving with the product? What benefits have you realized? Crew and job management.

Effective

What do you like best? I like that it helps keep our service calls organized. What do you dislike? I wish it was more customization to our industry. Recommendations to others considering the product: I would like to be able to customize according to our industry. What problems are you solving with the product? What benefits have you realized? We are solving the problem of customers falling through the cracks. The benefits are we have an organized record of every call that ...

I have had nothing but wonderful experiences with Service fusion

What do you like best? The ease of use. All of the features such as communications with others and facilitating clients as well as workers What do you dislike? Haven’t found anything I don’t like yet. The System seems flawless to me Recommendations to others considering the product: I would recommend it beyond all other systems i have used in the past What problems are you solving with the product? What benefits have you realized? Invoicing is so much easier and the ease of ...

Service Fusion Makes things easier

What do you like best? Making your day to day tasks, scheduling and invoicing fast and efficient. What do you dislike? There's not a whole lot of things I can pinpoint that I don't like about the program the app takes a bit longer to do up invoices and things because you use it on you phone. All in all a good program. Recommendations to others considering the product: Do it it will make less paperwork What problems are you solving with the product? What benefits have you ...