Service Fusion Reviews in February 2025: User Ratings, Pros & Cons

"Works hand in hand with Quickbooks Enterprise"

What do you like best about Service Fusion? It is very user-friendly. It is also effortless to customize it to fit your company's needs. The search bar at the top has to be my favorite thing, type in whatever info you have, and it searches EVERYTHING! What do you dislike about Service Fusion? The app to use on tablets and phone is very limited in what it can do. My company was hoping it would cut down on the techs calling the office so much but the things they call for (PO's, Emailing ...

"Great Program!"

What do you like best about Service Fusion? Its easy to use! The set up was even easier. They are able to integrate all your customers and their info easily. There are so many features that service fusion has. Its so personalizable to your likings. Customer support is easy to reach as well. They are very repsonsive over email as well as over the phone. We use this program for our every day operation and its has helped our company in so many ways. I recommend this program to everyone What do ...

"Service Fusion is beneficial for our field team"

What do you like best about Service Fusion? Thanks to Service Fusion, we can now use our field teams more efficiently.This saves us time and money. What do you dislike about Service Fusion? I don't have any negative feedback about this app yet. What problems is Service Fusion solving and how is that benefiting you? Service Fusion presents the information in the field to us visually, which enables us to make more accurate decisions.

"streamlined our business"

What do you like best about Service Fusion? That we can add multiple customers effortlessly and smoothly it feels so simple, and the platform is designed so simply that everybody in the office can easily understand it What do you dislike about Service Fusion? well it would be helpfull if the app would be so much faster and a new design wouldnt hurt either What problems is Service Fusion solving and how is that benefiting you? no need to keep track on all work done evrything is accouted ...

"Efficient and Easy to Use"

What do you like best about Service Fusion? Scheduling is easy and a much needed improvement from my previous clunky software. You can easily drag and drop on the dispatch page or add service dates on the job screen. Invoicing is simple and completely customizable for your needs. So far, very happy! What do you dislike about Service Fusion? Although scheduling is a strong point, I also feel like there could be improvements for the 'multiple day' feature as well as adding additional site ...

"Hands down the best scheduling platform for service-based businesses"

What do you like best about Service Fusion? The week grid view is the page we stay on 90% of the day. We can easily see the schedule for all cleaners for the whole week. Changes, additions, and moving clients are a breeze! What do you dislike about Service Fusion? The data connection to financial software like QuickBooks is flawed, so I haven't connected them. Other users have shared the same thing. So is it's connection through APIs to credit card processors... What problems is Service ...

"We have been using SF for five years and it only gets better!"

What do you like best about Service Fusion? User friendly, Features create a paper trail to protect user/business and customers. So many built-in features we dont even use them all! What do you dislike about Service Fusion? Unable to use the mobile portion when there is no or limited coverage. Some connectivity issues during peak hours. What problems is Service Fusion solving and how is that benefiting you? SF has allowed us to streamline our scheduling, dispatch and service completion in ...

"fusion first"

What do you like best about Service Fusion? ease of use, quick entries, quantity of information stored What do you dislike about Service Fusion? slow uploading pictures, having to constantly login What problems is Service Fusion solving and how is that benefiting you? collection of data for each job

"Awesome Service at the Right Price"

What do you like best about Service Fusion? Such great support and SO many functions. I have used other software that charges for all these services that SF includes in their package. It has excellent Dispatch features, and Customer info has many things you can add, Quickbooks Integration and Custom Templates. The customer service is also fantastic. My questions are always answered very quickly. One of the best parts of using Service Fusion is its great price. You get so much value for ...

"Full of Features"

What do you like best about Service Fusion? I love that we can schedule jobs, view them in calendar and dispatch modes, control estimates and invoicing. What do you dislike about Service Fusion? I wish there were a way to customize the job detail screen to match more of the info we need. I want to be able to set my default views in terms of what columns I see and how many rows to display. This should be the case on the desktop and mobile app screens. What problems is Service Fusion solving ...