Sendle Reviews in April 2025: User Ratings, Pros & Cons

Worst of the worst

Worst of the worst. Deliveries not attempted and their customer service basically just insists that they trust that their drivers delivered it appropriately. Can provide zero evidence of even an attempt at a delivery, but the outcome of the investigation goes against you...

Item not delivered and poor customer service.

I ordered an Item that was picked up by sendle on the 11/1/24. It was estimated to be delivered between the 13 to the 17th of January. On the 17th they changed the estimate time until the 23 of January. I received nothing on the 23 and after finally getting through to customer support was told they need to launch an investigation. This experience has been terrible and I’m chasing them within my own free time. I will never recommend sendle to anyone.

This is the worst comany to deal with…

This is the worst comany to deal with they never deliver on time do not use them

DO NOT USE SENDLE

Shockingly long wait times for delivery. Custome service is so bad, I don't think Sendle will be in business much longer. NEVER AGAIN.

Not Worth the Trouble

I am US based and started using Sendle for our Amazon/eBay business through Shipstation. Unlike some of the other reviews, they use USPS and not their own drivers. The "Good" is: 1) The pricing very competitive especially on small packages. 2) They provide insurance on packages. The "Bad" is: 1) They will only provide their tracking numbers and this confuses Amazon and eBay Customers. 2) eBay and Amazon, once they see that tracking number will provide no support on delivery issues and ...

Horrible Shipping company. Does not pick up your package

As a new customer I scheduled a pickup for Friday, waitied all day , contacted support after 6pm ( the cutoff time they pick up ) to be told that it we need to be rescheduled for Monday. Waited all day on Monday and no one ever showed up again on this date. Now they want to reschedule tomorrow. LOL what a joke. DO NOT TRUST this Company

Avoid Sendle like the plague

Avoid Sendle like the plague. My parcel went missing and was eventually declared lost. What I discovered after numerous attempts to get a non corporate buzz response out of them is their business model in a monumental pile of rubbish. They do not appear to have alerts built into their systems to advise them when a package hasn't moved for a given period of time. They have no leverage of the couriers they engage to get a timely response to missing items. I will never use them again and will ...

Always late

Always late, never updated on the tracking. Ive had a few things "go missing" & then weeks later just turn up. They are a joke, if sellers use them now I wont buy.

Sendle , delivery takes way too long.

Sendle has to be the worst delivery service in terms of time to deliver that I have experienced. Have had a number of parcels from them. Guaranteed to be delayed and take way longer than anyone else. However, parcels have arrived safely and delivered to my door. However, I now try to avoid sellers that use them for deliveries.

Delivery time FAIL.

Delivery time FAIL. Once again 2 years later same old this courier should NOT exist. Delivery date FAIL never seem to get items delivered as they say they will. BUYERS if your seller uses Sendle BUY ELSEWHERE if you want item delivered ON TIME! Very good at delaying deliveries. Plenty of excuses BUT NO action to solve issue IN WA!