Sendle Reviews in January 2025: User Ratings, Pros & Cons

worst postage ever

Ebay seller send a small headphone with Sendle, from Sydney to Sydney, same city, 14 days past, still no receiving, and their website there is no contact info, only a helpless chatbot that dose nothing.

clowns

clowns, don't even try to deliver, just drop a note saying no one home then drop it off at a depo 30km, then support reckon it will take another 3-4 work days for them to try and redeliver... boycott all ebay sellers that use these muppets

No oversight on workers

Package was meant to be arriving today but was reported as “damaged”. Speaking to the rep apparently all of their couriers have the authority to mark any package as damaged with no oversight as they “trust their couriers”. They don’t even have to provide a photo! No compensation is then provided to the receiver and the sender is forced to claim on insurance. Totally useless company, avoid at all costs.

Hopeless

Hopeless. Delivery time is two weeks and counting to get from Sydney to Newcastle area. About an hour’s drive. It’s been delayed it says. The vendor never had a tracking number that I could use to check on. They’re probably in cahoots with Aramex, another hopeless company. You get what you pay for. Free shipping = no service, unacceptable delays in delivery times.

Will fail to deliver your item

Will fail to deliver your item, offer no refund and no customer service, just a bot. When asked for a photo of delivery proof there is none because they failed to leave it. Very unprofessional and will steer clear

where is my package

After 3 months i still dont get my package, the reason for that? Simple it toke a month for travel from Australia to Belgium and then it went back to Australia because of the import fees not been paid. Make sense because Sendle put their own contact and didn't reach me out for letting me know. And I didn't receive the paper version from the customs neither. So now i have to pay some extra 30€ for an other delivery and still waiting to have my package.

Terrible customer service

Wow! Wish I'd read these reviews first before ordering from a business that uses this "service". Patronising customer support for an undelivered parcel. Sent me GPS coordinates as proof of delivery?? Woeful in this day & age clearly careless & incompetent

These clowns took longer to move a…

These clowns took longer to move a parcel between 2 Sydney suburbs than Amazon took to move a parcel from rural Scotland to Sydney. They told me it was on board for delivery the left me hanging for 5 days before providing an update . They don’t answer messages at weekends or out of office hours.

Absolutely Terrible

Absolutely terrible! I run a small business and have had several batches of parcels not being picked up for over 5 business days. I ended up needing to take them to Australia Post Office, in which, despite the higher cost for each parcel and time needed to go there, they are always reliable. The amount of time I have wasted bringing in the parcels in and out of our premises and time to chase up the pick up with Sendle is all money down the drain. They always reply with "we are sorry and we ...

I do NOT recommend Sendle

Bought a cleaning product from eBay which was quite cheap and included shipping by Sendle. Sendle are the worst shipper that I've experienced. They are totally unreliable. I think the name Swindle better describes this company based on my experience with them. I was due to receive the package within 3 days of shipping, and the date was delayed twice. The first time they updated delivery with a later date, the notification was marked as still running on time, and to be delivered within the ...