Sendle Reviews in January 2025: User Ratings, Pros & Cons

Sendle = unprofessional

If I could give no stars, I would. Sendle are the WORST company I have ever dealt with. My parcels were meant to be picked up over a week ago, no help and lots of promises from them but NO action. My customers now all want refunds! Please, if you value your customers , your business and your reputation, please do NOT use Sendle. Their cheaper prices certainly reflect their very poor service. It is just NOT worth saving a few dollars.

They're beyond joke

They're beyond joke. I am very frustrated as it's been 2.5 weeks and my international parcels are still sitting somewhere "Arrived at depot, awaiting collection by international provider." When I contact sendle about it, it's always the same answer that they're waiting for their provider to scan the parcels. They say anything else. I will never use them again!! I could've saved myself the stress of this if I went with another company. Now my business looks ridiculous because I can't even ...

Appalling customer service and lost parcel

Appalling customer service. They lost my parcel and then refused to look for it until 14 days had past. It has taken hours of my time dealing their customer service team and the end scenario was no parcel, extremely poor communication and compensation well under the stated amount on the receipt value for the item, which I’m still waiting on. Never again.

I haven't received my order

I haven't received my order within 4 months. They don’t respond to my requests.

Didn't reach out about failed delivery…

Didn't reach out about failed delivery within Australia. Poor communication through chatbot or email.

Two stars only because the package…

Two stars only because the package ended up in my possession. Tracking information is useless, sporadic, and misleading. Delivery windows and ETA are unreasonable, and inaccurate. Information received from customer service on missing package is conflicting and dismissive. Actual delivery occurred after stated delivery window time. Package left exposed despite reassurance it would be "left in a safe space". Will unquestioningly not purchase from businesses using Sendle.

Absolutely terrible

Absolutely terrible. Missed 7 out of 8 pick ups. I contacted them with the issue. Was told it was being dealt with as a matter of urgency and they missed the next 2 pick ups. I lost money and business. Stay away.

Canadian sellers beware!!

I would rate it less than one if I could. I think this is the second bad review I’ve ever written for a company because I would usually just let it go but their service is badddd! Warning all Canadian sellers, stay away from sendle. Pickups never actually when they say it does and they can keep rescheduling past 6 days as is my case. This actually happened before but against my better judgement, I used the company again. Also if you decide after waiting over a week for a pickup to just go ...

Ebay sellers in Australia please do not…

Ebay sellers in Australia please do not use Sendle. The problems are as follows: 1. There is no phone number to call and request assistance. They must be the only courier in Australia without a phone number. 2. The real person takes over 20 minutes to respond on the chat bot. 3. If there is no where safe to leave the parcel when you are not home, there is no option for you to collect it from a collection point. I was advised in my area (inner city of a capital city) there were no collection ...

They took my package and gave it to a…

They took my package and gave it to a third party. Lost the package and then give back $100.00 for the lost but the package cost more. They keep saying I should take more cover