Sendle Reviews in January 2025: User Ratings, Pros & Cons

Zero stars for me

Unfortunately I am unable to leave a zero start rating. The service has dropped off, late pick ups and deliveries. Customer service team read off scripted notes, not offering any relevant or helpful information. They are being pushed by Ebay due to cheap rates, but you get what you pay for. I will not use again.

Sendle are of course extremely bad

Sendle are of course extremely bad, and today I discovered why, in conversation with one of their agents. Sendle organises your delivery via a third party. But, here's the kicker: they have no idea who the third party that has your stuff is. That's why they don't provide any tracking: they simply have no idea who has got your parcel. eBay sellers need to stop using this awful service, and I need to be much smarter in spotting sellers who use them and simply not buying from them.

Worst service Ever

Worst service Ever, will NEVER use them again! — I will NEVER use them again. Their courier partner Couriers Please is an absolute joke!!! 3 days in a row, they have failed to pickup parcel. This is not the first time, the courier driver for Couriers Please in Prestons area 2170 NSW is an absolute low life blugger and has done the same many times before. Marks that the delivery was unsuccessful however never attempts the pick up. I kept getting assurance that the package will be picked up ...

Worst courier service ever

Worst courier service ever! Packages were at my door for THREE WEEKS waiting for collection. After so many back and forth a with ‘customer service’ who said ‘tomorrow’ ‘we have escalated this’ ‘blah blah’ still zero results. No phone number, poor communication, RUN! DO NOT USE

Not reliable, potential exploitation.

Sendle is not a reliable service, not turning up on expected day often, extremely narrow accepted package dimensions. Limited customer service when something goes wrong. I've also noted recently they have dropped their rates. This starts to ring alarm bells for me, not enticing me to use them again. Do drivers get fairly compensated or are they being exploited here? While most carriers rates are increasing in 2023/24 as fuel and running costs go up, Sendle drops their pricing. No thanks, ...

Very unreliable failed 3 consecutive times do not use

Very unreliable I used this service three times and my parcel was not picked up on the schedule day EVERY SINGLE TIME! That's parcel not picked up on THREE CONSECUTIVE OCCASIONS! Every time I chat to their operator they tell me the same thing, that 'occasionally' traffic is high and parcel don't get picked up. OCCASIONALLY does not mean every single time for 3 consecutive times! They use contract drivers and they clearly don't care about the job. 2 star review only because the chat ...

3rd times not the charm.

3rd times not the charm. The most useless service I have ever experienced. I sent 2 packages through eBay within the space of a week. The first package while dropped off at the hub location, was (and still hasn’t) been picked up because it “wasn’t ready” The subsequent package I dropped off after this, DID get picked up?! But they didn’t think to pickup the first package they have still failed to pickup. Lost for words how these guys are still operational. Have also lost two of my previous ...

It’s like if Auspost were an unreliable bludger

Delivery originally scheduled for 5 April. Delivery estimate update end of day, on 5 April to 9th April, with no reason for delay stated. No further updates given until delivery was “attempted” 11 April for the first time and actual delivery occurred on 12 April. Pathetic service, intentionally annoying ui and just overall very disappointing and unprofessional. Thanks for ruining a well planned schedule and costing me in excess of $2,000 due to your half baked excuse for a logistics business.

useless

useless - delivery driver "couldn't find my house". hour wait for customer service. package never delivered to my house.

Worst delivery service ever

Package delivered from next suburb 10mins away was sent interstate and transferred to a 3rd party contractor then onto auspost and eventually delivered 12 days later in very poor condition