Sendle Reviews in January 2025: User Ratings, Pros & Cons

Have Hurt My Business On More Than One Occasion

On numerous occasions there has been no pickup followed by no attempt at a re-pickup. My office is literally 1 minutes walk from a post office. Fielding questions from annoyed customers knowing that a more reliable service was only a stone's throw away is agony. Sendle you HAVE to take CouriersPlease out of your network. Sure they might consistently bid the lowest to secure more jobs, but they clearly have no issue constantly breaching SLAs. Either deliver on your promises, or charge more ...

Kind okay but also crap

Sendle are great when they pick up parcels from your home address but if you drop off a parcel at one of their drop off hubs it wont get picked up at all. When you complain a week later that the parcel is still sitting there thats when they try to do something.

I couldn’t possibly be more negative…

I couldn’t possibly be more negative about this company , the only thing they are good at is losing parcels , they pay their couriers $2 a parcel and wonder why things go missing . I have given them so many opportunities to show they have picked up their act but they don’t even supply scanners or anything that can print off a proof of drop off so when your parcel goes missing you haven’t a leg to stand on . Then when you complain they say they are investigating . The investigation never ...

DO NOT USE SENDLE!

Only 3 of 6 large packages arrived (Australia to London)! Sendle does not know why 50% of my packages have not been delivered! 1. Sendle gave false information on their dashboard regarding package tracking- no information for ages then suddenly date sequences that did not make sense! NO EXPLANATION SUPPLIED. 2. One package did not leave Australia and was sent back- no explanation has been provided, despite this being "escalated"! 3. Sendle LACKS ANY VISBILITY with international suppliers ...

I have used Sendle since it started in…

I have used Sendle since it started in Canada for online business. Rates seem to be less but so does service. On numerous occasions they have not picked up our parcel. Good luck getting in touch with someone as most replies are automated and when a rep does email you they just make excuses but done guarantee anything. If you are business be smart and use Canada post, a bit more money but atleast a service you can count on.

Parcel Claims is Violating & A Nightmare

It’s really a disgusting policy that sendle requires a cost invoice from someone’s supplier to file a claim. It’s 300% none of sendles business what someone paid for their product they resold and who their supplier is: absolutely totally irrelevant to the entire claim - you strictly need to know what the customer paid so the customer can be reimbursed. That is it. I will be filing complaints and reviews in other ways until sendle redecides their policy. Highly unprofessional to require ...

I wish I could give zero stars

I wish I could give zero stars. I’ve sent over 700 packages with sendle. They constantly lose packages and make it impossible to get the insurance money for it. Constant hoops to jump through. Furthermore, they will charge huge random penalties for allegedly ‘oversize’ packages without warning from you elected account. I am so furious with them, they need to be shut down. Stick with aus post.

I've lost 4 products already with them…

I've lost 4 products already with them .... still fighting for the refund almost 2 months

Sendle are absolutely pathetic.

Sendle are absolutely pathetic. I only used them because it was the easiest way from my Shopify account. Not any more! I have had so many occasions when it takes an extreme amount of time to pick up then deliver parcels. One parcel took 8 days to collect, another took 7 days to go from Gold Coast to Brisbane. It is impossible to get hold of a real person in customer support and when you do all they can tell you is your parcel is with one of their delivery partners. They have no Idea what is ...

Don't use, You will be charged double or tripled when the items gets delivered. use

Dont use, Ive been using them for two months. What they change when you print the labels , Will be double or tripled when the items get delivered. Every package sent was inside their calculator weight and measurement chart but sill was charged double or tripled. Never got message of any changes tried contacting them, But all they have is AI run around messages.