9.8
Spot Score
Effective sending for successful communication.
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SendGrid has been a popular choice for email campaigns, but recent reviews indicate a decline in service quality. While some users have faced challenges with suspended accounts and unresponsive support, there are still some positives to consider. The platform offers a robust API and has been known for its ease of integration for marketing automation. However, ...Read more
Reliable alternative - Some users recommend AWS SES over SendGrid due to reliability.
API functionality - Users appreciate the quality of the API services for sending emails.
Poor customer support - Multiple complaints about ineffective and unresponsive customer service.
Account suspension without clear reasons - Users have experienced sudden account suspensions without proper notification or explanation.
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Showing 81-90 out of 605
SI
Sereja Innerhopfer
09/04/20
One of their email in Spamhaus list
One of their email in Spamhaus listMore than 2 weeks ago I created support request with this information and they did nothing. Recently I created another support request with same problem and they just merged it with previous. No solution, no support. Nothing. Worst support ever seen.
MA
Miguel Angel Martinez
09/04/20
Support is truly slow
Support is truly slow. A month to answer a question. Our account got locked without warning, they marked our ticket as solved and did not answer anything. Bad customer service in general.
J
Jonathan
09/03/20
Unreliable partner, poor support
They suspended our service, which is core to our product, without contacting us to even let us know they were doing it. We had to contact support to find out what was going on. It took 48 hours from the time they suspended our service to get a resolution, meanwhile our tens of thousands of customers were impacted and our business was harmed. While I understand that they sometimes need to suspend service to ensure security requirements, that they didn't notify us was unfathomable and ...
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MP
Matthew Pont
09/02/20
Easily the worst customer support I've…
Easily the worst customer support I've ever experienced.They suspended our account, giving no reason, and not even letting us know. We only found out when clients realised that they'd missed out on 250+ website leads over the previous few days.We chatted to support, and created tickets. The only time someone responded to the ticket was when I complained on Twitter, and all they said was that "compliance were looking at it". Seems that compliance doesn't communicate with support.Anyway, the ...
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A
ase
09/02/20
No answer from support in 2 weeks.
No answer from support in 2 weeks.As everyone else here I haven't heard from support in a very, very long time. Don't waste your time, there are plenty of other options. Avoid at all costs.And existing customers should secure their data asap. If they can't deliver support, will they be able to survive through the year..? I have my doubts.
A
Alex
09/01/20
Terrible services
Terrible services Support is amazingly slow, you can wait for them response few days, no contacts or possibilities to solve issues.
R
Ryan
08/28/20
They took about 3 weeks to approve our…
They took about 3 weeks to approve our account, but finally did. Multiple emails to support just went unanswered, and one day I logged in to find we were approved for sending. Okay, fine, they didn't reply but I guess we got what we wanted to I gave them the benefit of the doubt. Then 2 days after migrating our first set of transactional emails to sendgrid, which were just notifications to our existing users (~70 open rate, no spam obviously) all of a sudden our account has been ...
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PT
Paul Timmerman
08/26/20
Avoid SendGrid at all cost - they should be barred from the internet
We've been using Sendgrid, to send out business critical emails to our customers for a couple of years, without problems,.Since the beginning of this week emails have not been delivered, raised a support ticket but, surprisingly, no response. Looked on Spamhouse and apparently our shared IP address has been compromised by a Nigerian spammer.Tried to upgrade our subscription through our Azure portal so we get a new dedicated IP address but guess that doesn't work, hallo support!This company ...
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RW
Rob Williams
08/24/20
What once was a service that worked has…
What once was a service that worked has turned into a nightmare. Emails constantly failing to deliver, customer service non-existent, support ticket opened for a month now with no response. Avoid at all costs.
ED
Elyas Dzeckor
08/20/20
ALL SENDGRID DOES IS ACT AS A FRONT FOR…
ALL SENDGRID DOES IS ACT AS A FRONT FOR VARIOUS CRIMINALS OPERATING VIA EMAIL. TOTAL SCAM.
