9.8
Spot Score
Effective sending for successful communication.
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SendGrid has been a popular choice for email campaigns, but recent reviews indicate a decline in service quality. While some users have faced challenges with suspended accounts and unresponsive support, there are still some positives to consider. The platform offers a robust API and has been known for its ease of integration for marketing automation. However, ...Read more
Reliable alternative - Some users recommend AWS SES over SendGrid due to reliability.
API functionality - Users appreciate the quality of the API services for sending emails.
Poor customer support - Multiple complaints about ineffective and unresponsive customer service.
Account suspension without clear reasons - Users have experienced sudden account suspensions without proper notification or explanation.
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Showing 61-70 out of 605
PM
Peter Marsh
09/20/20
Worst experience ever.
Worst experience ever.We've been a very long term customer of SendGrid. Out of the blue, they suspended our account. It was impossible to speak to anyone about this, a week has passed and they still never got back to us, so we lost all of our emails that were sent to customers. We've moved away from SendGrid now and will NEVER use them again.
WH
Wendell Harness
09/19/20
Absolutely abysmal support
Absolutely abysmal support. I had a critical non-delivery issue with one of my client websites and it took SendGrid 25 DAYS TO SEND THE INITIAL CONFIRMATION for that high priority ticket, and it was just to ask if I still needed help. Support is obviously not important to them. Obviously, I had plenty of opportunity to shop around, so I have moved to Postmark -- the service and support have been absolutely amazing and my only regret is that I didn't choose Postmark in the first place.
PN
Puola Niitty
09/18/20
Do not use SendGrid
Average answer time on support messages is 5 weeks !! This on year 2020.And usually the answer is after 4 weeks incomplete.UI is very poorly grouped, not intuitive, many topics templates, statistics are in many different places.UI does not update nowhere - only browser refresh shows current right view.Terminology changes all the time and templates are confusing.API used to be good in SendGrid times before 2018, after that categories ? and many other features that used to work are not working.
B
Blackarcanis
09/18/20
Honteux
Une semaine qu'aucun de nos mails n'arrivent à destination car les serveurs de Sendgrid sont tous blacklistés. Le support est médiocre et pire, celui-ci se permet même de dénier le souci et faire comme celui-ci était inexistant. Comme des centaines d'utilisateurs actuellement nous payons pour un produit non fonctionnel, frauduleux. Une véritable honte.La moindre des choses serait de confirmer le souci, communiquer sur une résolution en cours des choses et informer les utilisateurs de ...
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R
Robin
09/17/20
Be Aware
First, we never send any spam and used Sendgrid for normal transactional Mails for our e-commerce sites.2 Weeks ago, just no mails was sent and it tooked us 2 days untill we realized it.After login to our sendgrid account we saw the following notice:Your account is temporarily under review. Please contact Support to regain access.The only place where we was able to see this, was in our account. No information on mail or phone - nothing.Okay, so I contacted the customer support by creating a ...
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SN
Shaun Neal
09/17/20
I think they turned off the lights and went home
More than 15 days to get response to a support request and the response doesn't address the issue. All of these negative reviews about service are exactly my experience. Avoid sendgrid.
S
Sergey Primachik
09/17/20
Be careful to use SendGrid in production
We are working on e-commerce product and have decided to use SendGrid for sending our users confirmation emails. Everything was fine, users registered, emails sent, but after a week our SendGrid account was blocked without any notifications. After two support requests to SendGrid we have receved email from them where they ask us to know more about our business. Our answer was very fast, but 3 days gone and no any feedback from SendGrid was received and our account still blocked.So, be ...
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CS
C Simmons
09/15/20
Pointless company. Serves no purpose.
Unless you're willing to spend over $80 a month on a dedicated IP don't bother with SendGrid. They cannot send emails to Hotmail addresses.... You heard that correctly... IF YOUR CUSTOMER HAS A HOTMAIL ADDRESS, THEY WILL NOT RECEIVE YOUR EMAILS. That just seems insane for a business who's sole purpose is to deliver emails.If that's not already a deal breaker, there also is no customer service. If your business is suffering because your emails aren't being delivered you will likely be ...
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MF
Mr Franco Magrin
09/15/20
Avoid like the plague.
Customer support, just copy pastes their documentation to explain the obvious and make you buy the Pro plan at the expensive cost of $80/month. Looking for other services, lost all hope to fix this.
C
CYS
09/14/20
Waste of time, consider other services
Don't waste your time, I am having an issue with emails not being delivered. I tried to contact sendgrid's tech support, it's been 2 weeks and I have received no response. I started a ticket and tried the live chat, neither worked. This is not the first time this happens, but unfortunately, I have no control over which service we use as they're the only service our obscure system connects to.
