9.8
Spot Score
Effective sending for successful communication.
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SendGrid has been a popular choice for email campaigns, but recent reviews indicate a decline in service quality. While some users have faced challenges with suspended accounts and unresponsive support, there are still some positives to consider. The platform offers a robust API and has been known for its ease of integration for marketing automation. However, ...Read more
Reliable alternative - Some users recommend AWS SES over SendGrid due to reliability.
API functionality - Users appreciate the quality of the API services for sending emails.
Poor customer support - Multiple complaints about ineffective and unresponsive customer service.
Account suspension without clear reasons - Users have experienced sudden account suspensions without proper notification or explanation.
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Showing 51-60 out of 605
D
David
09/28/20
Our email was not being delivered
Our email was not being delivered, so I investigated, it seems that sendgrid has a bunch of their IP addresses that have been added to blacklists. (spamhaus etc). We had a paid account, I expected better service. Clearly they are letting spammers use their servers. The email we sent is transactional only (eg event confirmations). But the real kicker was that they did not answer our support request for 5 days. So we were down for 5 days. Do not use this company for any production system that ...
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ME
Mohamed Elbahja
09/28/20
The worst service ever, please do not use it
This is the worst service I ever used? this company is racist they terminated my account without any reason, when I asked the support they said open new account? are you kidding?
ML
Marina L
09/28/20
Locked out of the account with all the…
Locked out of the account with all the mail templates and accounts for my startup. No response to the P1 ticket I created. Bad service...do not recommend.
JB
Joseph Bonicioli
09/24/20
Twilio killed SendGrid
Seems that after the acquisition of SendGrid by twilio the service has been rendered useless and unsupported. I have successfully used SendGrid in the past and now that I created a new account for another company it is impossible to activate a plan or contact support. So sad to see a good service go to waste! We chose another service and gave up trying to get a reply from support. RIP SendGrid ......
SE
Shadoweb EB
09/23/20
Extremely bad experience!
I opened an account and configured everything for a server switch before going Live and it was working for around a month of tests before. Then on the Go Live day, I was going to change plans to a paid one in order to avoid being blocked by their limit. But to my surprise I saw that they forbid to upgrade accounts as it's considered a "new account" even though I did a month of tests. I sent an urgent request for it to just let me pay, but there was no reply after 2 hours even though it was ...
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F
Felix
09/23/20
Send grid locked us out of our account…
Send grid locked us out of our account and then didn't reply to any emails for over 2 weeks.
JC
John Colson
09/22/20
Account Broken 3 months and counting...
My account has been broken for three months and counting. They said this was a one-off bug of course and haven't fixed it. I would have to delete my automation and restart. I also can't tell you a single improvement in the last 12 months.
GO
Goncalo Oliveira
09/21/20
Worst support experience ever...
Worst support experience ever...
MH
Michael Hills
09/21/20
Abysmal support - jumping ship.
What else can be said except that I agree 100% that support is abysmal. I am not even sure they have support since there is no way to contact anyone. They have suspended my account due to some complaints yet they don't have ANY sense of urgency that you cannot send emails - no timeline to resolving the issue no followup no acknowledgment you even exist! The only solution is move off their platform which I am happy to do.
NY
Nikitha Yereddi
09/21/20
Support is non-existent
Support is non-existent, documentation spotty
