SendGrid Reviews in March 2025: User Ratings, Pros & Cons

Extremely poor support with repeat bounces

Extremely poor support and repeatedly have hundreds of emails that bounce back every month with no help ever offered to fix it. Our software sends over 1 million emails a month, we've had the same issue going for over 2 years, that has only got worse with more emails and we still can't get anything better than a 48 hour email response. It's honestly pathetic and so frustrating for such a large company to have a basic problem - literally the only purpose is to send emails and repeatedly ...

Can't Log in. No customer support.

They seem to arbitrarily cancel accounts. This has happened twice. Then, based on the fact that I'm an idiot and stayed with them, I was logged out and couldn't log back in due to the fact that they use SMS authentication but the SMS message never arrived. When I asked for help they told me to log in and submit a ticket but I can't log in. Then they told me that I am unsuitable for their platform yet they just billed, and have billed me since 2016. Today I am moving on and warning anyone ...

CircusGrid - oops, sorry, I mean “SendGrid” are a Circus.

So, Circus....sorry, SendGrid (sorry, terrible habit of mine) are an absolute Circus. Despite setting up my application with the correct parameters none of my emails sent. I have been working with this software for 20 years and never have I never seen so much of the brown stuff spewing out of the the mouths of the staff at Circus....sorry, SendGrid.The word “Send” in their title is a misell in itself. How many emails do you think were actually sent? That’s right, none. Why? Because their ...

50,000 e-mails delivered AFTER promotion ended, every single time. No refund, no support.

SENDGRID DELIVER E-MAILS TO 50,000 SUBSCRIBERS *AFTER* THE PROMOTION ENDED. Not one, not twice, but EVERY SINGLE TIME. We got HUNDREDS of customers complaining they received the mail AFTER the promotion campaign ended so they couldn't use the coupon code. Sendgrid refuses to refund and doesn't care about their customers. SENDGRID IP ARE ALREADY BLACKLISTED. Vast majority of e-mails ends up in the spam folder because SendGrid IP are flagged as spammer (their fault not mine). Because SendGrid ...

This company hosts criminal fraudsters

This company knowingly hosts criminals who send spam and phishing emails.I have told them many times about how thay can stop this problem through: * due diligence to risk assess new customers.* not allowing new customers to use URLs hosted on SendGrid. * filtering of outgoing SMTP email for known spam/phishing phrases.But they do not act to resolve the spam problem.Please avoid this company, which is still involved in helping criminals with phishing fraud.

Pagina di aiuto orribile e fuorviante

Ho avuto una pessima esperienza in questo servizio. La pagina di aiuto è impressionante! E' come se si fosse in un sito dove non si capisce a che serve. Difficile l'apprendimento del servizio e difficilissimo districarsi nelle pagine. E' come se uno che si interessi di fisica venga introdotto in una centrale nucleare al primo giorno di università. L'help non esiste, i contatti nemmeno. Attenti a sottoscrivere dei plan!!

Worst customer service

Worst customer service I've experienced in a long time.

Suspended account with no notification...

Suspended account with no notification of the fact. Once we noticed and notified support, they did turn this around in 2 days. However, after repeated requests for a reason, we have no idea why the account was suspended or more importantly if it will happen again and if they will ever notify of us of the fact.In choosing any future solutions for email sending, I wouldn't use this again

Sendgrid send fraudulent HMRC emails

Sendgrid send fraudulent HMRC emails, including sending spam and other junk. These seem to be from HMRC, Metro Banks, and others. These are all fake. Since Sendgrid are supposed to be trusted, these appear to be legitimate! Sendgrid also obfuscate the URLs, so it is impossible to see the destination of links.This is highly dangerous, and has been going on for months, and reported on by Krebs in August 2020.I've reported these to abuse@ and sameer@ but it takes them three weeks to ...

It looks like a complete fraud

It looks like a complete fraud. They have blocked our account on Oct 31 and on Nov 1 they charged fee for the paid plan. It's Nov 19 and we have no access to our account yet. We can't even cancel the paid plan - the system shows an error. And the Sendgrid support is dead.