9.8
Spot Score
Effective sending for successful communication.
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SendGrid has been a popular choice for email campaigns, but recent reviews indicate a decline in service quality. While some users have faced challenges with suspended accounts and unresponsive support, there are still some positives to consider. The platform offers a robust API and has been known for its ease of integration for marketing automation. However, ...Read more
Reliable alternative - Some users recommend AWS SES over SendGrid due to reliability.
API functionality - Users appreciate the quality of the API services for sending emails.
Poor customer support - Multiple complaints about ineffective and unresponsive customer service.
Account suspension without clear reasons - Users have experienced sudden account suspensions without proper notification or explanation.
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Showing 171-180 out of 605
JB
Jens Bröcher
10/16/19
Very deceptive and confusing!
I thought SendGrid would be a great alternative to the more established E-Mail Marketing companies, but soon after starting with them it dawned on me I made a huge mistake. First of all, they differentiate between API-mails and marketing mails for some reason, and I got the wrong plan because I did not understand what the difference is. After all, an email is an email? So i needed to sign up for the marketing plan in addition which was also quite expensive. I then tried to import my ...
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MC
Michael Crosby
10/14/19
BEWARE OF SENDGRID
Sendgrid wants the prospective client to open an account. Once they get your credit card number they start billing whether you ever use their service. I have tried to stop them for over 1 year. Basically no customer support.
AR
Ariane Russell
10/07/19
Really really terrible
Really really terrible, really awful customer service, they are terrible!I have opened so many support tickets with them for the same thing and it just happens over, and over, and over again. Depending on who you get depends on the reason you'll get for the error. You'll always be told they haven't come across that before - well, I have, every single time I use this stupid service!They close the chat when you're not done!SH*TE!!!!! Don't know their arses from their elbows. SH*TE!
UI
UNIMED Internacional
09/18/19
Blocked for no reason / Incoherent system
The Contact and Support systems are inefficient and incoherent, they did not solve our issue and did not even explain what it was in the first place. They blocked our account with for no reason, and no previous warning. We sent two campaigns and after the free trial, we were going to hire the system, however, they didn't even give us the chance. The Support team only told us we somehow broke the Terms & Conditions, but they did not have the reason, and told us to leave the platform. We had ...
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B
Brad
09/15/19
Compares favorably with competitors
PROS & CONS What are the best aspects of this product? SendGrid offers a useful dashboard and automatic tracking for clicks, links, and Google Analytics. The main advantage is there is no need to write any integration code. The product compares favorably with what competitors have to offer. What aspects are problematic or could work better? It takes some time to set up the software unlike some competitor products that allow you to start sending emails immediately. Mandrill offers ...
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M
Marc
09/12/19
Worst email vendor in the marketplace by far
1. Automatically gives you access to the beta marketing program which lacks basic functionality found in every other email vendor (send a test email! review to see what your url clicks were! etc.2. Stealth "upgraded" my account to a plan more than 3 times as expensive and instantly tried to bill without any consent or review3. Then prohibited account login and was told terms were violated--"we can't tell you anything further". So they essentially will take your money and cancel your account ...
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J
Jasmine
09/11/19
Reliable SMTP service provider
PROS & CONS What are the best aspects of this product? We use SendGrid as SMTP provider for the emails of our external clients. Before we started using SendGrid, we faced problems such as blacklisting of our IP address, our emails being marked as spam, and delivery issues. We tried out many systems and SendGrid has emerged as the best of the lot. It is a mistake to maintain your own mail server because large volume email senders end up getting marked as spam senders. SendGrid offers a ...
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T
Teresa
09/08/19
Great features and customer support
PROS & CONS What are the best aspects of this product? SendGrid is cost-effective for large databases. You can easily manage bounces and unsubscribes. Testing is flexible and easy. The support agents are prompt and responsive and resolve your issues quickly. What aspects are problematic or could work better? The new marketing newsletter feature is expensive. We already subscribe to Marketo and we cannot afford to pay also for SendGrid’s new system. The features look good but since ...
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AA
Aaron Alo
09/07/19
very poor customer support.
very poor customer support.
AI
Administrator in Photography
09/04/19
Easy & Affordable Email API
What do you like best? It is incredibly easy to set up and API and integrate it into whatever platform, service, or application you're using. What do you dislike? I would like to see more options for email marketing. What problems are you solving with the product? What benefits have you realized? I am able to set up email integrations for client websites.
