9.8
Spot Score
Effective sending for successful communication.
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SendGrid has been a popular choice for email campaigns, but recent reviews indicate a decline in service quality. While some users have faced challenges with suspended accounts and unresponsive support, there are still some positives to consider. The platform offers a robust API and has been known for its ease of integration for marketing automation. However, ...Read more
Reliable alternative - Some users recommend AWS SES over SendGrid due to reliability.
API functionality - Users appreciate the quality of the API services for sending emails.
Poor customer support - Multiple complaints about ineffective and unresponsive customer service.
Account suspension without clear reasons - Users have experienced sudden account suspensions without proper notification or explanation.
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Showing 151-160 out of 605
AA
ahmad abdul
02/20/20
This is worst company ever
This is worst company ever. the support is very bad. I had 5200 contacts and wanted to upload my new contact and they try to double charge me again.
S
Skip
01/29/20
Wow - SendGrid has gone downhill badly
Wow - can't believe what has happened to this company. They have gone full corporate braindead zombie money collection mode.SIgned up and sent all of 40 emails and immediately my account went into review silently without any notification. Totally legitimate emails, but they have to "protect" their brand I'm sure.These new age companies are just pure trash. They then send you into their support maze which makes it difficult to actually contact them.
SP
Sarah Peters
01/23/20
Do not use this company!
Appalling experience with the product and their customer service. Will be switching to a new platform for sending emails.
SC
Service Client
01/17/20
SCAM twilio sengrid service that hold your money and block your account
HiWe opened an account and pay for the service. Then Twilio SendGrid blocked our account and say to us that we was in violation of Terms and conditions. We not send one e-mail with this platform we are selling cosmetics products. We requested a refund but they not wanted to give money back in the 15 days of legal cancelation of the account. Warning! Before use this service.
R
Ryan
01/16/20
Very poor security
Very poor security, my account got hacked and got used to send thousands of spam emails. The service team didn't provide me with answers and after one month decided to delete my account from the platform. All I got was a request to make a new account. I would never use SendGrid again.
AI
Administrator in Information Technology and Services
01/10/20
Pathetic Customer Service and Excessive Pricing
What do you like best? Only reason we are using is that it allow us to send email without verifying individual domains What do you dislike? Everything. Pathetic Service. You can not expect a fast response even for blocker issues. They increase the pricing without What problems are you solving with the product? What benefits have you realized? Just using it for sending emails.
RS
Roger Saenz
01/07/20
It's impossible to reach customer…
It's impossible to reach customer service.
RA
Rashad Aliyev
12/13/19
They charged money from card and after…
They charged money from card and after charge blocked account.
J
Jay
12/11/19
Beware data breaches
I work in IT so I am security concious. It looks like SendGrid had some sort of data breach or unathorised access to their systems.My clients account was hit and had sent 10k emails in a day.I saw other people on Twitter mentioning the same thing so it wasn't our side of things.Once I notified SendGrid explaining the situation, they locked the account out and stated:"Your account is permanently closed by our Compliance team due to a violation of our Terms of Service"Then refused to ...
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AA
Ammar Al Dewani
11/29/19
They don't really offer free trial of…
They don't really offer free trial of their services , their only concern is money money money , how can I buy your service if you suspend my account from your free trial !!!BEWARE looks like their own concern is your pockets not real email delivery !
