9.8
Spot Score
Effective sending for successful communication.
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SendGrid has been a popular choice for email campaigns, but recent reviews indicate a decline in service quality. While some users have faced challenges with suspended accounts and unresponsive support, there are still some positives to consider. The platform offers a robust API and has been known for its ease of integration for marketing automation. However, ...Read more
Reliable alternative - Some users recommend AWS SES over SendGrid due to reliability.
API functionality - Users appreciate the quality of the API services for sending emails.
Poor customer support - Multiple complaints about ineffective and unresponsive customer service.
Account suspension without clear reasons - Users have experienced sudden account suspensions without proper notification or explanation.
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Showing 131-140 out of 605
NM
Nina Mir
04/28/20
I'm (was) new to SendGrid but I'm not a…
I'm (was) new to SendGrid but I'm not a newbie in using similar platforms. I ran a test with Sendgrid and here's the result: my email was never sent out or if it was my customer never received it. So I login to investigate the issue. After a few minutes the software kicks me out and I have not been able to sign back since. I've tried to reset the password but the system seems to be unable to recognize me at all. I never received the password reset link and there's no other way to fix the ...
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MF
Marc Figueras
04/28/20
Major account suspended without any…
Major account suspended without any kind of notice due to "unidentified login" when one of our tech team simply logged in from his personal PC.Unbelievable, causing huge disruption, sendgrid unreachableWe have lost over $50k in the last two days due to the disruption where we are unable to use the account at all.STAY AWAY FROM THIS TOTALLY UNRELIABLE SERVICE
LR
Lucas Rodrigues Dos St
04/28/20
MY ACCOUNT GOT SUSPENDED WITHOUT…
MY ACCOUNT GOT SUSPENDED WITHOUT WARNING!!Today, I received an email from SendGrid saying that my account has been suspended without prior warning. It is creating a massive disruption as my business relies on email notifications. In addition to that, the live chat and phone numbers are unavailable, leaving the only option to contact them by email which based on previous experience, it will take a while until I get a reply.Very unprofessional and disappointing!
Z
Zx3s
04/28/20
Their support is non-responsive
Their support is non-responsive. E-mails are not going through, support ticket was sent one week ago. Not recommended.
SL
Seungjun Lee
04/27/20
Absolutely disappointing in terms of…
Absolutely disappointing in terms of marketing purposes. If you're looking for APIs, then maybe it's OKAYish product. However, if you're looking for a marketing email provider, this is not a good option. Too expensive, bad UX, and terrible customer support.
P
Pascal
04/23/20
The customer service absolutely sucks
The customer service absolutely sucks. They have no clue what they're talking about, have zero technical knowledge and are unwilling to help out. I have really tried to stay patient and explain over and over what my problem was, but they just don't seem to care about it, at all.Product: 7/10Customer service: 1/10Would I recommend? Hell no. Please choose another service.
K
Kevin_patrick_
04/18/20
The service is absolute crap
The service is absolute crap. Please don't use
MR
Marc-André Runcie-Unger
04/16/20
Spamming is the new normal
Spamming is the new normal! This has to be the worst company in history. One of their clients keeps spamming me EVERY DAY and as it keeps changing the hidden sendgrid email smtp there is no way my spam filter gets rid of it.I tried making multiple complaints to sendgrid that were all unanswered.Filing an official complaint with the ICO now!
AT
Aniket T
04/03/20
Powerful and reliable way of sending emails
What do you like best? Twilio SendGrid Email API is for sending transactional emails like password reset, payment related and order related. So whenever our users place an order on our web application an email is sent to the user regarding the order and delivery information. We can easily create dynamic templates using handlebar templating language and push the data through Sendgrid API and our data is automatically rendered on the template. Email sent through SendGrid API is delivered ...
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MN
Mandals Nyc
04/02/20
The editor is quite bad
The editor is quite bad - simple formating etc. takes exceptionally long time and clumsy design. Also there is no customer services. Tried for a day but could not get much productive result
