SendBird Reviews in April 2025: User Ratings, Pros & Cons

"Sendbird Review"

What do you like best about Sendbird? I like using this app because it helps to streamline in-app conversations with current, existing and potential clients. it makes things easier to help mange multiple conversations at once What do you dislike about Sendbird? Sometimes it seems to freeze, and sometimes it's hard to close the app and then get the same conversation back - I feel like they disappear and then I worry I cant get them back again What problems is Sendbird solving and how is that ...

"Responsive and helpful partner to build chat feature with"

What do you like best about Sendbird? Sendbird's customer success has been very responsive in accommodating custom request that we have. Although they are a third party partner, it feels like they are a part of my team. What do you dislike about Sendbird? Sometimes when there are issues, we have to reach out to the Sendbird team, instead of them reaching out to us. What problems is Sendbird solving and how is that benefiting you? We used Sendbird to power out chat system inside our app. ...

"Great product, pricing, and customer service."

What do you like best about Sendbird? Easy to integrate, easy to understand pricing tier system, BAA compatible, and great customer support (tech support + competent account management) What do you dislike about Sendbird? As long as you don't have BAA requirement, the pricing is great. If you require BAA, it will become expensive. What problems is Sendbird solving and how is that benefiting you? Integration of HIPAA compliant chat within our mobile app. Rock solid stability.

"Amazing partnership journey and customer minded team"

What do you like best about Sendbird? How careful to our needs and how supportive they are What do you dislike about Sendbird? can’t really find something which I did not appreciate Recommendations to others considering Sendbird: Just ping the conmercial team and they will be super responsive and supportive What problems is Sendbird solving and how is that benefiting you? Old infrastructure not working, quick solution to the tech problem which determined higer user engagement!

"A great team helping to integrate a great product"

What do you like best about Sendbird? Team is willing to help you - starting from your first contact. all relevant platforms we need to integrate the chat on, are supported. if you have some custom requests, the team is willing to find a good solution to enable your business implement their plan. What do you dislike about Sendbird? the ui kit could offer more functionality. What problems is Sendbird solving and how is that benefiting you? Realt time chat integrated into a business app. Easy ...

"SendBird is a great product, and a fantastic team to work with!"

What do you like best about Sendbird? The SendBird team is amazing. They're always responsive and helpful whenever we need support. What do you dislike about Sendbird? API documentation could improve, but their team fills in gaps when needed. What problems is Sendbird solving and how is that benefiting you? Were able to build out a robust chat platform with minimal overhead. These features allowed us to differentiate ourselves from other competitors.

"Has been a seamless chat experience for our app with Sendbird. Collaborations are great"

What do you like best about Sendbird? Proactive responses from the Sendbird team when any issues occur What do you dislike about Sendbird? No real dislikes. Probably a great team to work with What problems is Sendbird solving and how is that benefiting you? Adding bot users in the chat to increase user engagement. Realizing its very useful

Locked in for 1-year as monthly cost continues to grow

What do you like best? The setup was fairly easy with integrating into our mobile app. What do you dislike? The monthly costs were out of hand. Less than 2% of our registered users actually utilized the chat feature, yet we paid for each and every user as if they were active. They need to adjust their pricing to account for users who actually USE the product and not just every person logging into the app. Ultimately we had to close down our business and after our attorney contacted ...

"Locked in for 1-year as monthly cost continues to grow"

What do you like best about Sendbird? The setup was fairly easy with integrating into our mobile app. What do you dislike about Sendbird? The monthly costs were out of hand. Less than 2% of our registered users actually utilized the chat feature, yet we paid for each and every user as if they were active. They need to adjust their pricing to account for users who actually USE the product and not just every person logging into the app. Ultimately we had to close down our business and after ...

"Locked in for 1-year as monthly cost continues to grow"

What do you like best? The setup was fairly easy with integrating into our mobile app. What do you dislike? The monthly costs were out of hand. Less than 2% of our registered users actually utilized the chat feature, yet we paid for each and every user as if they were active. They need to adjust their pricing to account for users who actually USE the product and not just every person logging into the app. Ultimately we had to close down our business and after our attorney contacted them to ...