SendBird Reviews in April 2025: User Ratings, Pros & Cons

"Sendbird is a great partner and provides a great product."

What do you like best about Sendbird? The Sendbird team is highly responsive and always goes the extra mile to ensure our questions are answered. Our users love the product, which is obviously essential for our parnership. What do you dislike about Sendbird? Nothing. I don't dislike anything about Sendbird. What problems is Sendbird solving and how is that benefiting you? Sendbird is our chat platform, which allows our users to communicate with one another. We have push notifications to ...

"Sendbird provides the best service"

What do you like best about Sendbird? Sendbird is accurate, fast, and adequate; every organization needs sendbird. What do you dislike about Sendbird? Nothing, everything is perfect and professional; we appreciate it. What problems is Sendbird solving and how is that benefiting you? Send bird makes it easy for the company to communicate via chat or calls; it makes everything within the organization more effective.

"Highly Scalable Chat Solution and Excellent Customer Support"

What do you like best about Sendbird? - Services are highly scalable to the millions of users - We've been using chat services and we're pretty much satisfied as SendBird is able to fulfill our needs gracefully - Chat Service content Moderation/Moderator support is awesome - The API Documentation is well maintained - The Integration with different Platforms using SDKs is more accessible and more customizable - Customer support is super active and responds in time to all required ...

"A great partner for real-time messaging services"

What do you like best about Sendbird? The Sendbird platform has met almost all of our needs for real-time messaging in our native apps and web platform. Their SDKs are full-featured and performant. Their support team has quickly responded, fixed issues, and followed up. I have also enjoyed the partnership we have with our account team. They have not been pushy, but instead sought to understand our business needs and upgraded/downgraded our feature plans/billing packages accordingly, What do ...

"We have been using the sendbird software for more then 3 years now, great experience since"

What do you like best about Sendbird? Send bird is a great system to use with auditing apps. I love the communication system that they have. It helped me in my daily duties because now we don't have to manually send emails, sendbird does it for you What do you dislike about Sendbird? I don't really any problems with sendbird so I can't really say. It's working fine for me What problems is Sendbird solving and how is that benefiting you? Sendbird is solving communication problems between me ...

This is just the worst SAS company…

This is just the worst SAS company we've ever dealt with. There is nobody offering support at Sendbird, and their whole operation is more of a fraud system than anything else. We onboarded with them about 8 months ago, and immediately we were contacted by Daniel who told us to get on a monthly plan of $399/month. We had another 6 months of development in front of us at least, so I asked to get on their development plan, which should be free for customers that are working on integrating ...

"Great experience with Sendbird so far"

What do you like best about Sendbird? We originally used Sendbird for user-to-user chats for a feature on our website. Our launch strategy was to start with low volume and ramp up, which the Sendbird pricing plans supported well. Their out-of-the-box moderation tools were a great start for ensuring our chats are a safe space for users. The sales/account management teams were very available for questions and advice. We also added Sendbird chatting to our mobile app, and the transition to ...

"Sendbird - everything you have for messaging platform"

What do you like best about Sendbird? So many things to like in Sendbird, I can mention the top 5 which is helpful for us - The platform API's and documentation - Standard out of the box features for users like read receipt, block/unblock, filters, search etc - Advanced settings like profanity filter, thumbnail preview etc - Easy way to create channels and configure the UI the way you want - Data export and reporting What do you dislike about Sendbird? There is nothing much to dislike as ...

"Using messaging platform: It's a Game changer"

What do you like best about Sendbird? The level of their detailed documentation and their tech team's availability for support. All features like group chat, 1o1 chat etc. are great to have. If you are building a chat system from start, no need to go into web socket connection and all other things from basics. Their exposed APIs and SDK methods, makes it easier for any one to onboard with chat system easily. What do you dislike about Sendbird? There is nothing as of now, that I can say I ...

"Great product with great support"

What do you like best about Sendbird? Well documented APIs and SDKs and a reactive support team What do you dislike about Sendbird? Nothing so far, our integration of Sendbird as been going well. What problems is Sendbird solving and how is that benefiting you? We needed a Chat feature in our application and Sendbird was the natural choice to implement it.