SendBird Reviews in April 2025: User Ratings, Pros & Cons

"Very nice product by sendbird"

What do you like best about Sendbird? API based chat service is the best thing i like about sendbird What do you dislike about Sendbird? Software review system of sendbird can be improved more What problems is Sendbird solving and how is that benefiting you? Sendbird and chat API

"Sendbird Notification Center - In App notifications that persist"

What do you like best about Sendbird? They understand the requirements of their users and generalise their product to fit all the use cases requested by the user. Great product What do you dislike about Sendbird? Initial friction which was sorted out in later interactions during our integration journey What problems is Sendbird solving and how is that benefiting you? 1. IT makes our notifications persist, categorized, and interactive helping us improve user engagement 2. Reduce cost spent ...

"Useful application for early-stage tech marketplace startup"

What do you like best about Sendbird? Features are fairly robust and there are consistent updates, so I feel like there's effort being made to scale up and take customer feedback into consideration. What do you dislike about Sendbird? So far, Sendbird works well for user to user messaging, but features for admin messaging could be improved. We'd like the option to include images for Announcements and to automatically segment users based on things like geo, within Sendbird. What problems is ...

"Customized service responses are still effective!"

What do you like best about Sendbird? It's highly usable and convenient to use. What do you dislike about Sendbird? I hope for a wider variety of pricing plans. What problems is Sendbird solving and how is that benefiting you? The chat and video call functions within the service were resolved using SendBird.

"Daily High Volume User"

What do you like best about Sendbird? Quick, easy. I can see when my message has been seen, for my own verification. I am also able to see when I am being responded back to in real time. What do you dislike about Sendbird? It would be helpful to know if the receiver is online and when the last time they were active. What problems is Sendbird solving and how is that benefiting you? Problems unknown. I randomly will be signed out or will lose my connection to the SB server. These issues have ...

"Minimal intervention from dev teams for enabling chat"

What do you like best about Sendbird? We have almost never seen a downtime at Sendbird in past 2 years. There has been minimal intervention from our tech team in running the chat functionality on our app smoothly. The ability to broadcast messages to all the chat accounts is a very good feature. We have been able to broadcast latest news etc to our users. What do you dislike about Sendbird? It would be good if sendbird could have better analytics. We wanted to analyze the number of chats ...

"Great Tool for Implementing Chat"

What do you like best about Sendbird? APIs are easy to use. Support is very helpful and responsive. What do you dislike about Sendbird? Nothing really. One feature could be to add users per channel instead of per application. What problems is Sendbird solving and how is that benefiting you? We have various services where we allow our subscribers to chat with each other and form a community. We use sendBird for this interation.

"Rapidly developing platform for communication"

What do you like best about Sendbird? - variety of products from chat to ticketing system, - customer support which implements requested features, - good documentation for different platforms. - ready components like OpenUI which make developers' life much easier What do you dislike about Sendbird? - a bit archaic user interface of Sendbird Desk, - it seems their target are smaller companies, so the environment configuration options are somewhat limited, What problems is Sendbird solving ...

"VP of Product"

What do you like best about Sendbird? Sendbird offers many of the features any chat services needs to be useful to clients and it has created SDKs and UI Kits that make utilizing it minimal engineering effort. What do you dislike about Sendbird? We are on some of their older SDKs and the user interfaces aren't as modern as they could be. That said, their latest SDKs have very modern, pleasant user interfaces, so we look forward to upgrading! What problems is Sendbird solving and how is that ...

"Excellent Chat Platform & Outstanding Support"

What do you like best about Sendbird? Robust chat functionality, reliability, transparent pricing. In addition, the personal level of support we have received is the best of any vendor we work with. What do you dislike about Sendbird? The technical documentation could be more extensive. What problems is Sendbird solving and how is that benefiting you? Providing scalable and highly customizable chat functionality to our clients.