SendBird Reviews in March 2025: User Ratings, Pros & Cons

"Stable, but not flexible to extend"

What do you like best about Sendbird? Easy integration, quite stable platform. Messaging devilery has quite good rate. What do you dislike about Sendbird? Sendbird Uikit. Very difficult to change something, every time we need to implement workarounds. What problems is Sendbird solving and how is that benefiting you? We provide support chats for our customers.

"AI Job Screener Tool"

What do you like best about Sendbird? The speed to implementation was critical for our early stage startup. We were able to leverage Sendbird to get our application up and running within a two week period from idea to launch. What do you dislike about Sendbird? Sendbird is still working through some scalability constraints with its chatbot functionality. We are limited to only 10 chatbots which is not ideal for our use case. What problems is Sendbird solving and how is that benefiting ...

"Excellent messaging solution experience with Sendbird."

What do you like best about Sendbird? - You can most certainly implement high-level chat functionality. - Sendbird is a team that listens to its users. Over the past 4 years, we've seen requirements get implemented quickly. - Provides a wide range of features that connect to chat as a solution. - Extremely reliable. Very few errors in the last 4 years. What do you dislike about Sendbird? - No major drawbacks. Very happy with my experience with Sendbird What problems is Sendbird solving and ...

"I have been working with Sendbird for almost past 2 years and its been an amazing experience."

What do you like best about Sendbird? 1. Timely support and help provided with best effort 2. Open to new feature requirements What do you dislike about Sendbird? 1. Downtime on maintenance activities on sendbird What problems is Sendbird solving and how is that benefiting you? 1. View history about past payments I made to a user or merchant. 2. Send broadcast communications to users for promotions 3. Send transactional notifications to users for activity they have done on the app.

"Sendbird delivered as promised."

What do you like best about Sendbird? Sendbird has been a pleasure to work with so far and has delivered exactly as promised. Their sales and success management teams have been a joy to collaborate with. What do you dislike about Sendbird? The cost is currently tracking to be quite high. We have a custom pricing model that involves filling up a gas tank and burning through usage. At the rate it is burning it will result in a high annual expense. What problems is Sendbird solving and how is ...

"제품과 고객지원에서 최고입니다."

What do you like best about Sendbird? * 채팅과 라이브 기능에 대한 문서가 상세하게 잘 작성되어 있습니다. * 문의 사항에 대해서 적극적으로 대응해 주셔서 항상 감사하게 생각하고 있습니다. What do you dislike about Sendbird? 전반적으로 불편한 점은 없습니다. * 다른 플랫폼에 비해서 비용이 비싸요. ㅜㅜ * 플러터에서도 사용하고 싶었습니다. What problems is Sendbird solving and how is that benefiting you? 채팅과 라이브 기능을 조금은 쉽고 빠르게 구현할 수 있습니다.

"Extensive range of features and customization"

What do you like best about Sendbird? Sendbird SDK has a lot of useful features, providing various opportunities to customize the chat experience. And the managers have a great interest in our product and care a lot about its usage, try to give us technical support if it's needed. Also the dashboard is designed simple but quite informative. What do you dislike about Sendbird? There's not much to dislike about it so far. What problems is Sendbird solving and how is that benefiting you? With ...

"Sendbird has delivered on what they promised."

What do you like best about Sendbird? We evaluated many possible solutions for our in-app chat project, including building our own. Ultimately we went with Sendbird because they have a mature feature set, competetive pricing, and a solid stability track record. Working with them on our build process has been a joy and since launching about a month ago everything is working as expected. Bottomline is that they have delivered on what they promised, and that's all I want from my 3rd party ...

"Good tool to add chat services"

What do you like best about Sendbird? - Easy to use APIs and SDKs - Robust features - Great support What do you dislike about Sendbird? - Tutorials, samples and documentation can be improved. What problems is Sendbird solving and how is that benefiting you? Sendbird is our chat platform, which is used to connect our customers allowing them to communicate and solve problems.

"Sendbird:Great and flexible platform"

What do you like best about Sendbird? Sendbird is a very easy-to-use chatting platform with user-friendly user interface. It provides a convenient and fast way to chat. What do you dislike about Sendbird? At the whole product is good, maybe still they can add many features. What problems is Sendbird solving and how is that benefiting you? Sendbird makes it easy for user to communicate via chat.