SendBird Reviews in February 2025: User Ratings, Pros & Cons

"Best Chat-API in the market"

What do you like best about Sendbird? Sendbird provides all the tools to build a fully digital, modern chat experience. The product is very flexible and scalable. They support custom feature development which allowed us to build unique features and differentiate ourselves in the market. Fast go-to-market and a great team of engineers. What do you dislike about Sendbird? Nothing really. We had a great experience so far and looking forward to working together for many years. Recommendations ...

"Sendbird SDK and Dashboard Review"

What do you like best about Sendbird? The dashboards Sendbird provides are quite informative. You can track down every single user down to their every bit of information and this makes troubleshooting rather easy. The UI design of the web dashboards is intuitive and seamless to navigate through. The updated mobile SDKs have significantly improved memory profiling. What do you dislike about Sendbird? It's not opensource. But, that's understandable, when you try to monetize something. What ...

"Really easy to develop and manage your chat"

What do you like best about Sendbird? A lot of things are well documented, making it really easy for the developers to work on it. Dashboard is also really good and easy to use, and there are a lot of configurations you can do without touching the code. Customer Support has been really good and they are really present in the day-to-day. What do you dislike about Sendbird? Some parts of the UIkit are not easy to play around or not that customizable. In one hand, it really saves a lot of work ...

"Great product and great support"

What do you like best about Sendbird? Easy to setup a messaging app, api are well deisgned. What do you dislike about Sendbird? Can be costly. But likely cheaper than writting all the features Sendbird offers from the ground up. What problems is Sendbird solving and how is that benefiting you? in-app messaging

"Great experience working with Sendbird team"

What do you like best about Sendbird? Sendbird is convenient to use. They have a very responsive support team who addresses the questions and get back with answers quickly. What do you dislike about Sendbird? The analytics capabilites are improcing after regular discussions with them What problems is Sendbird solving and how is that benefiting you? Helped enabled a direct channel for interaction with customers and helps us fulfil customers needs better

"Software Engineer"

What do you like best about Sendbird? Pricing, out-of-the-box features with the UI kit. The documentation is very thorough What do you dislike about Sendbird? Lack of UI kit for other Fronted frameworks What problems is Sendbird solving and how is that benefiting you? The chat between the different types of users of our platform, while providing a very clean experience.

"Sendbird makes an easy to integrate, powerful chat product"

What do you like best about Sendbird? Our chat feature roadmap was accelerated by integrating with Sendbird. It definitely saved us a ton of time. They are also responsive to questions and feedback. What do you dislike about Sendbird? Overall a great experience, but I would work on providing better analytics. What problems is Sendbird solving and how is that benefiting you? Sendbird makes it easy to create a real time chat experience with the types of features users have come to expect from ...

"Elevate Your Communication with Seamless Chat and Messaging!"

What do you like best about Sendbird? SendBird is a robust, user-friendly chat and messaging platform known for its seamless integration, reliability, and strong security. It offers extensive customization options to match your branding and a responsive support team. This makes it an excellent choice for businesses seeking real-time communication solutions that enhance customer engagement and streamline user interactions. Whether you're building a customer support system, social platform, ...

"Simple and accurate"

What do you like best about Sendbird? Left stand menu for options make it simpler. What do you dislike about Sendbird? Sometimes, reports have contradiction. we extract reports daily but after 30 days, it shows conflict. What problems is Sendbird solving and how is that benefiting you? We are organizing communication with customer via chat and calls.

"Mobile Developer - Android"

What do you like best about Sendbird? Ease of integration: The documentation is very easy to follow and states clearly most of the information required. Customizations : The sdk has options to override UI and actions for the chat interface. This makes it easy to build the feature following a different design. Engineering Support : The team is very supportive and they are always ready to make sure that any queries are resolved. What do you dislike about Sendbird? Although the dashboard has ...