Segment Reviews in April 2025: User Ratings, Pros & Cons

I love Segment

What do you like best? Ease of Usage, Robust tool, and many Features in the product, I love the integration features in the segment. The Gainsight PX Integration feature is the one I mostly use and the flow of the event is accurate What do you dislike? It's a great tool, but I would love the segment documentation with real-time implementation videos available using any basic app. There is nothing much to dislike on the Segment App. Recommendations to others considering the ...

Segment is the core of our business intelligence and customer engagement

What do you like best? Brilliant concept for a platform technology. Also super impressed with the support for startups. What do you dislike? We initially struggled with the javascript integration within our Chrome extension, but we've been find since moving to server side analytics. What problems are you solving with the product? What benefits have you realized? Simple analytics that helps us grow our business with minimal incremental engineering effort.

Incredible time saver

What do you like best? Time-saving, simplicity and flexibility are the core benefits I see in using Segment. The funny thing is these 3 benefits are apparent from the /overview page on the web app. At a glance you'll see where your events come from and where they're sent. In a matter of seconds you can route your events to a data warehouse or any third-party provider you see fit. It's magic! What do you dislike? As the amount of tracked events rise, it becomes hard to know what ...

Great when tracking non-anonymous activity

What do you like best? Segment is great to have a standard API to have the dev team build tracking against. It handles it all for you. It also support server-side tracking instead of loading a dozen SDKs client side! It also has (almost) seamless integration with all kinds of downstream destinations. What do you dislike? Segment's cloud mode means it uses API calls to send data to your destinations (like salesforce), so be careful with your API limits! There is (currently) no way to ...

Segment has been super useful for my job routine

What do you like best? I can have an excellent visualization of the events that are being sent, how they are organized, which destinations are linked to the sources. I think very intuitive add a new destination as well. What do you dislike? The debugger is quite limited. I 'm a data scientist and use a lot of this feature to troubleshooting any new event and raw data sent over destinations but the amount of data show at debugger is small and my searches for some problem almost never ...

Easy for everyone involved

What do you like best? We use the Connections component of Segment to track the eventstream across our two products. We have two UWP apps, iOS app, web app, our cloud, and marketing website sending data to the majority of our sales and marketing stack. Having one library to maintain on all these sources is super easy for the engineering team to manage and makes metrics components of feature briefs understandable in everyone's language. Not to mention that we can turn on and off data ...

Makes it easier to try different marketing tools

What do you like best? Spares engineering from having to repeat similar integrations over and over. Empowers marketing teams to easily evaluate multiple tools in any given category, and select the one best suited to their needs. Makes it trivial to get all data into a warehouse for use with BI tools. What do you dislike? Need to dive deep into specifics to set up for full impact. Requires some technical acumen to deploy. What problems are you solving with the product? What benefits ...

Segment is the best platform for customer data management

PROS & CONS What are the best aspects of this product? Segment has impressive integration capabilities and is very easy to navigate. What aspects are problematic or could work better? I would say there is nothing to dislike about this platform. It makes our work incredibly easier. It automizes the implementation of downstream tools. What specific problems in your company were solved by this product? This platform helps us understand our customers better. It gives us insight into how ...

Segment is a reliable solution for configuring analytics

PROS & CONS What are the best aspects of this product? We rely heavily on Segment for data collection. We use it to gather analytics from various sources and send them to multiple destinations. We like how we can set filters and control our data before sending them. What aspects are problematic or could work better? Improvements could be made to eliminate confusion in the process of selecting destinations. What specific problems in your company were solved by this product? We use this ...

This platform makes data collection more efficient

PROS & CONS What are the best aspects of this product? Segment has a lot of impressive features. I like the debug console feature because it allows me to access, review, control, and correct errors on my data in real-time. Analytics.js is another feature of this platform that I like. It helps eliminate the errors in the flow of data by eliminating duplicate codes and feeding the same event to all your analytical platforms. What aspects are problematic or could work better? We had some ...