SAP Ariba Reviews in January 2025: User Ratings, Pros & Cons

OMG! Avoid at all cost

OMG! I cannot believe such tedious system with archaic ways still exists in year 2024. My invoice payments were delayed for three f***cking months and still counting until the Ariba folks sort out their backend. Talking about the IT folks, they are super slow. Another disbelief in the digital age where things evolve at warp speed. These guys are living in the caves ...

Complete waste of money and bad for mental health

This software is the worst tool I have ever used for tender activities. It is clunky and full of glitches. It greatly increases the admin burden. It’s a nightmare to use for both suppliers and customers. And the technical support and customer service is poor or non existant, despite the disruptive feedback surveys popping up many times a day.

AWFUL on EVERY Level

I have been forced by multiple customers over the last 15 or so years to use this piece of garbage. It defies ALL logic that someone created this system, stood back and said "Yeah, it's great". It isn't even good, nor adequate, nor annoying. It is a soul crushing TIME SUCK every time I have to use it. I end up despising the customer forcing it on me.

Cancel Ariba services as it creates time wasting hell for suppliers

They need to start again. From a business who has been operating fifty years this is the most cumbersome useless interface I have ever been tortured with. I wish the company that pays money to Ariba would take responsibility for their own ordering and invoice processing. Heads should roll as those choosing Ariba on behalf of their company have let their company down by putting their suppliers through time wasting hell.

Utter garbage

I'm another small business owner forced to use SAP Ariba by a big client, to save them the work of manually entering my invoices. And the system is simply awful. Utter garbage. I am expected to understand what a "Service Sheet" is, and create one, when all I want to do is submit an invoice for payment. The client cannot approve my Service Sheet because they require the service quantity to be AU. SAP Ariba allows me to set a Service Type as AU, but the quantity must be a number. I cannot ...

Theeeee WORST service

Theeeee WORST service received by any system, Rather use COUPA. We send an issue to Ariba support and we get a case number back, a day later we get a message saying case closed. no detail no nothing.

Avoid

Forced to use Ariba by a very large customer, I`ve managed to avoid it with two others previously, now I know that reluctance was justified. Trying to submit an invoice is painful, self populating information is rejected by the site, it has to be deleted, manually re-filled and re-submitted. If you delete the self populated information and manually fill before submitting, it still gets rejected. Everything seems to get rejected on first submission. Nothing is on one screen. print Invoice is ...

Refusing unsubscribe from email

They have the unsubscribe behind a login screen, which itself is illegal. I have contacted them 6 times over the past years to get unsubscribed, and they blatantly ignore my requests. Extremely unserious company, and on my blacklist - meaning I will not work with then or with any company using them.

The worst service of its kind. Coupa, Tradeshift, GEP, Tungsten Network are all much better options

The worst service of its kind

No worth

I have used many systems and payment platforms across different companies and industries during my more than 20 years of professional experience, and this SAP Ariba has left me with the most unpleasant experience. It is not user-friendly, and there's no chat or support to help you with your queries. I feel that buyers and vendors are both simply unqualified to deal with this confusing platform.