Salsa CRM Reviews in February 2025: User Ratings, Pros & Cons

"User Friendly!"

What do you like best about Salsa CRM? The software is very intuitive which makes navigating easier. Most questions can be answered by using the online help, but if a phone call is necessary the staff is very accommodating. What do you dislike about Salsa CRM? The overall type is very small. This might be something I'm doing or not doing but I often get different donation amounts depending on how I pull the data, I would like to be able to add fields to a set query. There may be a way and I ...

"Great platform for Non-profit businesses"

What do you like best about Salsa CRM? The email and form platforms available in Salsa Engage. The Salsa Engage training was great and very helpful! What do you dislike about Salsa CRM? That Salsa CRM doesn't 'talk' with Salsa Engage, and there wasn't the same level of training available with the CRM platform as their was with Engage. Recommendations to others considering Salsa CRM: Great database for managing constituents, however, because it doesn't talk back to Engage you have to make ...

"User Friendly!"

What do you like best about Salsa CRM? The software is very intuitive which makes navigating easier. Most questions can be answered by using the online help, but if a phone call is necessary the staff is very accommodating. What do you dislike about Salsa CRM? The overall type is very small. This might be something I'm doing or not doing but I often get different donation amounts depending on how I pull the data, I would like to be able to add fields to a set query. There may be a way and I ...

"Great platform for Non-profit businesses"

What do you like best about Salsa CRM? The email and form platforms available in Salsa Engage. The Salsa Engage training was great and very helpful! What do you dislike about Salsa CRM? That Salsa CRM doesn't 'talk' with Salsa Engage, and there wasn't the same level of training available with the CRM platform as their was with Engage. Recommendations to others considering Salsa CRM: Great database for managing constituents, however, because it doesn't talk back to Engage you have to make ...

"Easy to use, great customer support"

What do you like best about Salsa CRM? The product provides lots of customization ability, great client support, integration with donor communications/social media, and public policy advocacy, in an easy-to-use, affordable platform. What do you dislike about Salsa CRM? There's nothing I really don't like, but they are a newer software company so they are still adding lots of features you would expect, or they are in the pipeline. What problems is Salsa CRM solving and how is that benefiting ...

"Easy to use, great customer support"

What do you like best about Salsa CRM? The product provides lots of customization ability, great client support, integration with donor communications/social media, and public policy advocacy, in an easy-to-use, affordable platform. What do you dislike about Salsa CRM? There's nothing I really don't like, but they are a newer software company so they are still adding lots of features you would expect, or they are in the pipeline. What problems is Salsa CRM solving and how is that benefiting ...

Long wait time from Salsa CRM Tech Support

PROS: Salsa Engage, Salsa CRM is not as robust of a donor database program. CONS: Upgrading past donor records, Transferring data from another system -- due in part to limited tech support, Lack of Customization for nonprofits that have annual membership dues, limited categories to track methods for Appeals, No calculations for in-kind volunteer time,

"Powerful Product"

What do you like best about Salsa CRM? Salsa/DonorPro provides strong reporting and organization of data. What do you dislike about Salsa CRM? Salsa/DonorPro is not extremely user-friendly; however, we have been fortunate to have a wonderful customer service representative and trainer in Clay. What problems is Salsa CRM solving and how is that benefiting you? We've been able to gain a better understanding of our donors and their loyalty, as well as their repetitive support of our cause.

"Powerful Product"

What do you like best about Salsa CRM? Salsa/DonorPro provides strong reporting and organization of data. What do you dislike about Salsa CRM? Salsa/DonorPro is not extremely user-friendly; however, we have been fortunate to have a wonderful customer service representative and trainer in Clay. What problems is Salsa CRM solving and how is that benefiting you? We've been able to gain a better understanding of our donors and their loyalty, as well as their repetitive support of our cause.

"Great support staff and cool features"

What do you like best about Salsa CRM? Our small non-profit has made the leap from a more old-fashioned donor management system to Salsa's much more advanced CRM. I like how responsive Salsa has been in teaching us what we need to know, and how quick they are with suggestions and feedback. What do you dislike about Salsa CRM? Because this software is totally new to our team, there has been a steep learning curve. It has taken us a while to learn the system, but that seems to be based more ...