Salsa CRM Reviews in February 2025: User Ratings, Pros & Cons

"The Salsa team is knowledgeable and friendly. "

What do you like best about Salsa CRM? The Salsa team is knowledgeable and friendly. They even remember your name. Clay Rios is very good at his job plus he makes me laugh. I always look forward to speaking with him. But all of the Salsa support team are helpful. What do you dislike about Salsa CRM? There are afternoon times when you are put on hold. There is better pick up service in the mornings. Recommendations to others considering Salsa CRM: I would strongly consider Salsa CRM versus ...

"The Salsa team is knowledgeable and friendly. "

What do you like best about Salsa CRM? The Salsa team is knowledgeable and friendly. They even remember your name. Clay Rios is very good at his job plus he makes me laugh. I always look forward to speaking with him. But all of the Salsa support team are helpful. What do you dislike about Salsa CRM? There are afternoon times when you are put on hold. There is better pick up service in the mornings. Recommendations to others considering Salsa CRM: I would strongly consider Salsa CRM versus ...

"capturing emails "

What do you like best about Salsa CRM? Getting reports from queries is easy and allows me to drill down and filter so that I am getting exactly what I need for a project. The best part about Salsa is your staff that helps me get what I need. I have worked with Clay, from Pittsburgh many times and he is polite, knowledgeable, efficient and ALWAYS provides excellent customer service, teaches me short cuts and is extremely thorough and does not end our session unless I am satisfied that I ...

"capturing emails "

What do you like best about Salsa CRM? Getting reports from queries is easy and allows me to drill down and filter so that I am getting exactly what I need for a project. The best part about Salsa is your staff that helps me get what I need. I have worked with Clay, from Pittsburgh many times and he is polite, knowledgeable, efficient and ALWAYS provides excellent customer service, teaches me short cuts and is extremely thorough and does not end our session unless I am satisfied that I ...

"This software never worked as advertised for our nonprofit"

What do you like best about Salsa CRM? We had a horrible experience with this software. I can't say anything positive about this software. What do you dislike about Salsa CRM? The initial conversion process took far longer than they had advertised, over 6 months. After the install we spent countless hours on the phone with their customer support. After two years of suffering we switched to a new software. We had to use workarounds every time just to simply print out acknowledgment ...

"Solid donor CRM system"

What do you like best about Salsa CRM? Very user friendly, a tech newbie could easily navigate the system. Wonderful customer service, helped us learn how to build out the system exactly how we needed it - could add our own information and get it done efficiently! What do you dislike about Salsa CRM? Better mobile platform. It's functional now, but I hope for something more robust in the future. What problems is Salsa CRM solving and how is that benefiting you? Better donor tracking, more ...

"Hopefully they grow over time"

What do you like best about Salsa CRM? Salsa makes it easy to import contacts and share data across their CRM and Engage sites. What do you dislike about Salsa CRM? Some of the language used and the organization of the site is confusing and makes it hard to navigate and learn the program. What problems is Salsa CRM solving and how is that benefiting you? We have been able to better organize our clients, donors and volunteers with CRM and have streamlined fundraising tools.

"Executive Director of arts organization"

What do you like best about Salsa CRM? We were using spreadsheets and Salsa put all of our donors into one place and allowed us to easily communicate with them through Engage. We now have history on our donors and can easily track their participation with our organization. The best part was online event management, it freed up staff from taking reservations and answering questions. The process is all online and easy for our guests to utilize. What do you dislike about Salsa CRM? The word ...

"Executive Director of arts organization"

What do you like best about Salsa CRM? We were using spreadsheets and Salsa put all of our donors into one place and allowed us to easily communicate with them through Engage. We now have history on our donors and can easily track their participation with our organization. The best part was online event management, it freed up staff from taking reservations and answering questions. The process is all online and easy for our guests to utilize. What do you dislike about Salsa CRM? The word ...

"Not a good choice for a very small non-profit"

What do you like best about Salsa CRM? Reasonably priced when compared with the competition. What do you dislike about Salsa CRM? Locked in to a 3 year contract, which was signed by someone who left our organization before we were up and running on Salsa CRM/Engage. We are a small nonprofit with part time all-volunteer staff. Salsa offers very little in the way of on-boarding support other than uploading data. From there, you teach yourself using online tutorials. We never got it to work, ...